Returned damaged goods and had to dispute credit card charges to get a refund. I ordered the wrong unit, they replaced it no charge but billed me twice, once for each log unit. Second unit arrived in pieces. The delivery timeline was slow to arrive and I had to ship back the damaged unit. At which point, I cancelled my order all together. After verifying the return delivery of both units to the distributor through UPS I still did not receive a credit for two charges of over $900 each. Had to file a dispute with the credit card company. NEVER again!

I have not receved my order from over a month ago. My order is very late. It has been over a month since I placed the order. It is very difficult to contact you through your web site. I have been very dissatisfied with my experience. I expect my order to be delivered immediately or a full refund.

Copper fire glass We ordered the 1/2 inch Cooper Reflective American Fireglass and it is beautiful in our outdoor fire pit. The price was the best we could find on the web. Customer service notified us later that the glass was out of stock and offered to provide another glass that was actually more expensive. We elected to keep our original order and it was back in stock and delivered very quickly. We are very pleased with the product and service!

if I could give a negative number I would after ordering a week had lapsed and tried to get in touch w customer service. if you try, you get the voicemail box so i tried the order desk. they gave the standard line they read "due to high call volume they are busy, etc. can i take a message?" with no response back from customer svc. i tried this about 4 or 5 times, the only way i was able to communicate directly was through chat. finally after 2+ weeks i asked to cancel my order and by miracle the order was shipped out already. terrible customer service and response. by the way the order desk were simply outsourced call center employees, not their own employees so i finally figured out why it sounded like they were reading from a script when i asked to speak to customer service.

Order online, not by phone If you can order online you won't have any problems. They are a good company with trustworthy products, and they get the product out of the warehouse very fast. On two separate orders they called me back several days later after leaving them a message. In each case, I had already ordered the item online. I even had tracking numbers. In short, I will continue to order from Cornerstone but only online.