Order online, not by phone If you can order online you won't have any problems. They are a good company with trustworthy products, and they get the product out of the warehouse very fast. On two separate orders they called me back several days later after leaving them a message. In each case, I had already ordered the item online. I even had tracking numbers. In short, I will continue to order from Cornerstone but only online.

Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

Whats going on?? My order has not arrived and to my knowledge after numerous phone calls hasn't even shipped??? As i said I own Blue Martini in Las Vegas and was planning on purchasing numerous pits and have paid someone to install this and coordinated the delivery and installation that was supposed to be done Friday?? Please let me know what the status is! Thank You

Super duper Great product. Went together super easy (a screwdriver and my 50+ year old lady hands and decent directions.) Absolutely beautiful product -- helps prevent the wind blowing the flames flat. ALSO -- I was very impressed with the packaging. Minimal and secure. Everything arrived in one piece. A+ all the way.

Very Poor Customer Service I placed an order for 19" stainless steel insert. I was shipped (2) 25" SS inserts. I called customer support and got a phone call back within (2) days. The gentleman left message and stated how sorry he was I received wrong merchandise. He stated I would get an email with return authorization but could wait till I received correct product to return. It has now been over a week and nothing no email. I have left an additional (2) messages and no replies. Getting ready to stop payment.