Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

Great price, good delivey, a few glass beads exploded The price and service was great. We did however have multiple glass beads literally blow up/explode while we were enjoying our fire pit outside. No the most safe, we do have a large amount of beads and out of the total amount approximately 3-4 beads exploded.

Very Poor Customer Service I placed an order for 19" stainless steel insert. I was shipped (2) 25" SS inserts. I called customer support and got a phone call back within (2) days. The gentleman left message and stated how sorry he was I received wrong merchandise. He stated I would get an email with return authorization but could wait till I received correct product to return. It has now been over a week and nothing no email. I have left an additional (2) messages and no replies. Getting ready to stop payment.

Order online, not by phone If you can order online you won't have any problems. They are a good company with trustworthy products, and they get the product out of the warehouse very fast. On two separate orders they called me back several days later after leaving them a message. In each case, I had already ordered the item online. I even had tracking numbers. In short, I will continue to order from Cornerstone but only online.

if I could give a negative number I would after ordering a week had lapsed and tried to get in touch w customer service. if you try, you get the voicemail box so i tried the order desk. they gave the standard line they read "due to high call volume they are busy, etc. can i take a message?" with no response back from customer svc. i tried this about 4 or 5 times, the only way i was able to communicate directly was through chat. finally after 2+ weeks i asked to cancel my order and by miracle the order was shipped out already. terrible customer service and response. by the way the order desk were simply outsourced call center employees, not their own employees so i finally figured out why it sounded like they were reading from a script when i asked to speak to customer service.