The quality of the rugs are not great The quality of the rugs are not great. They are vey thin and Fame Rugs lies to their consumers; I have been waiting almost 3 weeks for my final rug (we ordered 3) to even be picked up by FedEx. I have spoken to chat representatives numerous times only to be told that my shipping information will get updated when it gets updated.

Best Customer Service Ever... Although I wasn't completely satisfied with the look of the rug I chose, I've never had better customer service in my life. In retrospect, I believe I should have contacted the company first, instead of a public comment regarding my disappointment. The company contacted me immediately and asked ME how to make things right. Who does that these days? Who actually converses with their customers directly? If you find a product you like, give Fame a try. They seem to be the kind of company anyone would want to do business with.

Shipped the completely wrong item Shipped the completely wrong item. Wrong size, wrong description, did not match the picture. Now they want me to pay the cost to ship it back to Turkey. Shipping would be 3 times cost of rug. They said I'll get a partial refund....they lied,I got nothing. UPDATE: Your reply is not true. You agreed the rug was wrong by email. You promised a refund but didn't issue it.Where is my refund?

Nice rug! Rug is of a good quality and looks pretty in my living room. Delivery was slightly delayed because of the COVID situation but seller response to questions was quick and kept me up to date on the delivery situation.

Red and fabulous! We just moved into a new home in April and had big plans to build a nice bookcase in our living room. After looking for weeks, we found and ordered beautiful red Turkish rug from Etsy. It took about a month to arrive but it was no matter because we only just finished the room and rolled out the carpet a couple weeks ago! The rug has a small pile but it's very smooth and soft to the touch. We put a rug pad underneath since it's a bit thin. I'm very comfortable just sitting on the floor, and I love how the color pops in the room with our furniture. I was going to post a photo but I don't know how.