Hats off to good customer service I just ordered my new rug. I haven’t received it yet but in speaking with Mary, she has been very accommodating and has given me great customer service. I look forward to enjoying my new rug soon. Thanks Mary.

Don’t hesitate to buy a rug from FAME Don’t hesitate to buy a rug from FAME. I just ordered my 4th rug from here. They are just as pictured and described and quality for price is good. I have had so many compliments. Their customer service is great too. Mary is amazing and does her best to get the rug to you as quickly as possible. I received all my rugs within 2 weeks. Order your rug….. you won’t be disappointed!

Horrendous customer service While they do have pretty rugs it’s unfortunate the customer service is not great. The website is misleading and doesn’t let you know it’s coming from another country (making returning basically impossible) and when not receiving a rug for several months, and asking to cancel the item - said it was being canceled and then shipped several months later and not made whole is concerning. The response was less than appropriate from them stating “I hope karma comes your way…” I would avoid using them at all costs unless you order the rugs through Amazon to take them out of the equation for purchasing.

This is the WORST company This is the WORST company. SCAMMERS! Do NOT buy from them! Taken my money (£300), no confirmation email and now ignoring my emails.

Best Customer Service Ever... Although I wasn't completely satisfied with the look of the rug I chose, I've never had better customer service in my life. In retrospect, I believe I should have contacted the company first, instead of a public comment regarding my disappointment. The company contacted me immediately and asked ME how to make things right. Who does that these days? Who actually converses with their customers directly? If you find a product you like, give Fame a try. They seem to be the kind of company anyone would want to do business with.