Horrendous customer service While they do have pretty rugs it’s unfortunate the customer service is not great. The website is misleading and doesn’t let you know it’s coming from another country (making returning basically impossible) and when not receiving a rug for several months, and asking to cancel the item - said it was being canceled and then shipped several months later and not made whole is concerning. The response was less than appropriate from them stating “I hope karma comes your way…” I would avoid using them at all costs unless you order the rugs through Amazon to take them out of the equation for purchasing.

Best Customer Service Ever... Although I wasn't completely satisfied with the look of the rug I chose, I've never had better customer service in my life. In retrospect, I believe I should have contacted the company first, instead of a public comment regarding my disappointment. The company contacted me immediately and asked ME how to make things right. Who does that these days? Who actually converses with their customers directly? If you find a product you like, give Fame a try. They seem to be the kind of company anyone would want to do business with.

Red and fabulous! We just moved into a new home in April and had big plans to build a nice bookcase in our living room. After looking for weeks, we found and ordered beautiful red Turkish rug from Etsy. It took about a month to arrive but it was no matter because we only just finished the room and rolled out the carpet a couple weeks ago! The rug has a small pile but it's very smooth and soft to the touch. We put a rug pad underneath since it's a bit thin. I'm very comfortable just sitting on the floor, and I love how the color pops in the room with our furniture. I was going to post a photo but I don't know how.

The quality of the rugs are not great The quality of the rugs are not great. They are vey thin and Fame Rugs lies to their consumers; I have been waiting almost 3 weeks for my final rug (we ordered 3) to even be picked up by FedEx. I have spoken to chat representatives numerous times only to be told that my shipping information will get updated when it gets updated.

Terrible customer service buyer beware Terrible customer service!!and they hide the contact info! I’m Not happy with the rug I received but returning it will Be more cost than it’s worth and the hassle. Buyer beware.