Fame Rug is Astonishingly Dishonest In summary: The dishonesty from "Mary" at Fame Rugs has been astounding. This is not a professional company. I placed an order for a rug from Fame Rugs on October 25th 2022. Two weeks later, having no confirmation or status update, I emailed for several days, asking for an order update, finally gave up, bought elsewhere, and asked Fame to cancel and refund my order. The following day I received an email completely ignoring my cancellation request, saying it'd be shipped soon. I responded repeatedly asking to cancel the order, and was again ignored until another week later they emailed saying the rug was about to arrive. Fame refused to comply with their return policy and pay for return shipping, and instead suggested that I sell the rug and they would refund the difference up to 20% of the price. Super weird and unprofessional, but with little other recourse I did sell the rug, and have spent 15 months trying to get the $68 difference refunded. The excuses are getting absurd: "Credit card isn't working", "Venmo stuck in pending", "Will process when I get to the office", "Have asked my manager to process". Do not give them your money.

Great experience! We had a great experience getting our rug here. They reached out to let us know that there'd be a slight delay in delivery, which I totally understood. I let them know we'd be excited to receive it whenever it comes. Nonetheless, the rug was delivered very quickly, even faster than I would have thought. And it's perfect, absolutely everything we wanted for our space. The colors are vibrant and true to the photographs on their website. I'd recommend!

Don’t hesitate to buy a rug from FAME Don’t hesitate to buy a rug from FAME. I just ordered my 4th rug from here. They are just as pictured and described and quality for price is good. I have had so many compliments. Their customer service is great too. Mary is amazing and does her best to get the rug to you as quickly as possible. I received all my rugs within 2 weeks. Order your rug….. you won’t be disappointed!

Shipped the completely wrong item Shipped the completely wrong item. Wrong size, wrong description, did not match the picture. Now they want me to pay the cost to ship it back to Turkey. Shipping would be 3 times cost of rug. They said I'll get a partial refund....they lied,I got nothing. UPDATE: Your reply is not true. You agreed the rug was wrong by email. You promised a refund but didn't issue it.Where is my refund?

EXTRAORDINARY RUG!! OMG!! This rug is simply fantastic. And an incredible bargain as well. I waited a few months before writing this review so that I could see how it held up. It is extraordinary. It cleans very easily either with a vacuum or even just with a moist cloth. It is lustrous and completely transformed my living room. YAY!