Terrible Service and they delete reviews on their website Just realized my comment on their website that I left over the weekend was deleted… I ordered a very expensive bed frame in December 2023… expected delivery was mid March 2024. I never received the bed frame and no one from OKL contacted about the delayed shipping. I called OKL and sent a chat in the chat box. I was told they would get back with me and they never did. One box of the three was finally delivered to my house. I immediately called OKL to Find out where the other two boxes were. They didn’t know and said they would find out and let me know.. I gave it a week and they never did. The carrier reached out to me and said they had the second box a week later. They were set to deliver the second box on a Friday afternoon and never showed up. I gave it another week and reached back out to the carrier on the no show. They said that my two boxes arrived in pitiful damaged conditions. Unopened boxes, unwrapped items, badly damaged, and covered in black dirt/dust. The carrier said I should be asking for a refund with the poor conditions the boxes arrived in. I’m not sure what manufacturer OKL ordered this bedframe from or what standards they hold their shipping carriers to but I am very disappointed that I had to do the investigation behind all of this and customer service at OKL didn’t find it a priority to keep me in the loop. It is also disheartening that they have a leave review section and if you leave an honest review on their website it is deleted… I am giving them one more chance to correct their wrongs and then I will be getting my money back. If I had to do it all over again I would not order from this company again. I should have checked reviews on other websites (not just OKL website) first before ordering. I had to pay almost $200 in shipping for this bed frame and to me with their manufacturer shipping conditions shipping should be free. I have better shipping from Amazon and Temu.. would have expected more from a company like this that have high prices and “white glove shipping”. I will come back and update my review if I receive my correct product and in good condition.

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

Another one of “One Kings Fools" I feel like another one of the “one kings fools” after seeing all the negative reviews. I placed an order in February. Only received a partial order, 2 of 5 items. 10 weeks later I’m still waiting for the other 3 framed art reprints. There was nothing complicated about this order, just 5 framed art reprints. I repeatedly reach out to customer service who can provide no information on the 3 missing items or indication of when they may ship. After 10 weeks of trying to be patient, I’ve given up and need to cancel my order for the 3 items that have never shipped. I am now being told they will NOT fully refund me for the cost of the items never shipped. That I now have to pay a 15% restock fee and shipping cost that they say total over $75.00! A restock fee and shipping for items they NEVER TOOK OUT OF STOCK OR SHIPPED!!! SERIOUSLY!!! I can see saying that for something I HAVE RECEIVED & now want to return, but NOT for something that after 10 weeks they can’t give any reason or indication of when unprovided items might be shipped. THIS PLACE IS DEFINATLY RUNNING A SCAM!!! They offer products that they do not physically possess. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. I sincerely wish I'd searched for reviews before ordering. Learned the hard way, but will now be pursuing a fraud charge through my bank as others here have also had to do. Will not be doing business with OKL again!!!

Terrible- one Kings Fool Terrible! I feel like “one kings fool!” We received the wrong color sideboard. We have been reaching out weekly to get this giant piece returned and removed from our foyer. We had to cancel a party. I wait on hold time and time again and keep getting the runaround. Each time hearing from each agent, “I’m going handle this from now on” and then it’s crickets again and again - just like the repeating, annoying hold music playing again, again and again. After holding for 20 minutes today the call was disconnected. So frustrated. We just want this piece out and our money back. Aaaaaaaagggghhhh!!!!

Extremely disappointed Extremely disappointed with this company. I placed an order for a bed for over $2000 and after receiving an email confirmation, I had not received an email about shipping. I finally got ahold of someone in customer service who informed me that my order had actually been canceled due to item discontinuation over 10 days ago without any notification. Absolutely unacceptable customer service, will never order from this company again.