My bank is investigating my order My bank is investigating my order. I placed an order early February & was given 3/7 - 3/18 delivery. Never received merchandise. Have called several times & sent one email. No responses. Like I said, my bank is investigating One Kings Lane, and God already knows and sees all. Be good to people!

Wonderful Customer Service Unfortunately, my coffee table was delivered damaged so I had to retire the delivery. I went on their website to u sweat and what steps I needed to take. Thankfully, I took pictures because that’s basically all I needed to do. Ed was my customer service agent and went above and beyond for my claim. Quick responses and resolution within 2 days.

DO NOT ORDER from One Kings Lane DO NOT ORDER from One Kings Lane. I paid $2500 for a dining set in September a mismatched set, black table with white chairs. I have been calling for 5 months and every time the representative tells me the correct chairs are being shipped. Still hasn’t happened. I have asked to speak with a manager but they put me on hold, then say the manager will call/email me to resolve the issue but it never happens. Horrible customer service. 5 months & still have the wrong order. One Kings Lane if you want to correct this order, my order number is OKB10000747603

Terrible Service and they delete reviews on their website Just realized my comment on their website that I left over the weekend was deleted… I ordered a very expensive bed frame in December 2023… expected delivery was mid March 2024. I never received the bed frame and no one from OKL contacted about the delayed shipping. I called OKL and sent a chat in the chat box. I was told they would get back with me and they never did. One box of the three was finally delivered to my house. I immediately called OKL to Find out where the other two boxes were. They didn’t know and said they would find out and let me know.. I gave it a week and they never did. The carrier reached out to me and said they had the second box a week later. They were set to deliver the second box on a Friday afternoon and never showed up. I gave it another week and reached back out to the carrier on the no show. They said that my two boxes arrived in pitiful damaged conditions. Unopened boxes, unwrapped items, badly damaged, and covered in black dirt/dust. The carrier said I should be asking for a refund with the poor conditions the boxes arrived in. I’m not sure what manufacturer OKL ordered this bedframe from or what standards they hold their shipping carriers to but I am very disappointed that I had to do the investigation behind all of this and customer service at OKL didn’t find it a priority to keep me in the loop. It is also disheartening that they have a leave review section and if you leave an honest review on their website it is deleted… I am giving them one more chance to correct their wrongs and then I will be getting my money back. If I had to do it all over again I would not order from this company again. I should have checked reviews on other websites (not just OKL website) first before ordering. I had to pay almost $200 in shipping for this bed frame and to me with their manufacturer shipping conditions shipping should be free. I have better shipping from Amazon and Temu.. would have expected more from a company like this that have high prices and “white glove shipping”. I will come back and update my review if I receive my correct product and in good condition.

Nightmare! This place is definitely running a scam. I purchased a framed art print for $375 on March 11, 2024 with a delivery window of March 28-April 3 (Order #782008). As of April 5 there is no shipping notice. I've spoken to 4 extremely rude and aggressive representatives this week who can provide no information on the item nor and indication of when it may ship. They are clearly following a very well-practiced script and have blamed me for reaching out too frequently. I was also told I cannot cancel the order and request a refund, but rather that I must wait until I receive the item and then return it....which likely will never happen. I sincerely wish I'd read the Trustpilot reviews before shopping with them. Learned the hard way but will now be pursuing a fraud charge through my bank as others have indicated.