Debbie
GBThe worst The worst. Multiple calls to customer no-service. All they do is tell you what they won’t do, they do nothing. Order is weeks late, no call from delivery company to schedule. Eventually found delivery company contact info for my area, called them and scheduled delivery. Today’s delivery day, took two calls to get delivery service to answer the phone, now told delivery will be hours late. No regard for your time. No platitudes about being sorry, and reaching out to you via email, yada yada, please. You have the history and flat don’t care, I understand. Goal here is to warn others so they don’t experience the same.
Lisa
GBLuxury prices without luxury service My $1000 bed came in damaged and despite being sent photos of it in the box OKL refused to make a refund or replacement Luxury prices without luxury service
A Mesa
GBFantastic Customer Service!! One Kings Lane customer service is really fantastic. I called on two separate occasions and spoke with Jesus and Francisco. Both were helpful, candid and knowledgeable. It was refreshing to speak with a live person who was able to provide accurate information. It’s wonderful that there are still companies who care about their customers!! Thank you One Kings Lane!
Susan
GB3 Months late and no communication Trade Member here, my order is 3+ months late with absolutely no communication from the company. Calls and emails go unanswered. They offer products that they do not physically possess. Terrible experience. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. This used to be a great company before they were sold to the current owners. Will not be doing business with OKL again.
Becky
GBHorrible Return Policy Ordered two barstools which did not work for me. Had to pay a restocking fee on each item and shipping costs of $200 each way. Many of these high end online retailers offer free shipping which would have saved me $400. Pay close attention to the fine print of the return policies. Will not order again with these restrictive policies.