One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

I did receive my headboard I did receive my headboard, it’s nice, but not worth the $600 I paid. The struts for this headboard are too tall…so unless your bed it 26 inches or taller there will be a few inches of a gap btwn the mattress and bottom of this headboard. Customer service says sorry…but nothing they can do. Some day we will all get fed up hopefully and start shopping at brick and mortar stores again.

DO NOT ORDER from One Kings Lane DO NOT ORDER from One Kings Lane. I paid $2500 for a dining set in September a mismatched set, black table with white chairs. I have been calling for 5 months and every time the representative tells me the correct chairs are being shipped. Still hasn’t happened. I have asked to speak with a manager but they put me on hold, then say the manager will call/email me to resolve the issue but it never happens. Horrible customer service. 5 months & still have the wrong order. One Kings Lane if you want to correct this order, my order number is OKB10000747603

Extremely disappointed Extremely disappointed with this company. I placed an order for a bed for over $2000 and after receiving an email confirmation, I had not received an email about shipping. I finally got ahold of someone in customer service who informed me that my order had actually been canceled due to item discontinuation over 10 days ago without any notification. Absolutely unacceptable customer service, will never order from this company again.

One King's Lane is a scam! I placed an order in November for a sofa to be delivered early to mid-January. I was charged the full amount. I never received a tracking order and when the sofa didn't arrive within the delivery window, I used the online chat service to find out when I could receive my order. After 3 chat operators had no answer, I called customer service. I was given a new date that also came and went with no order arrival and no tracking updates. I finally received an email that told me August was the new arrival time. I was on vacation and not monitoring my email for a couple of weeks and didn't see the email. Before I could respond, I got another email that informed me that my order could no longer be fulfilled. Instead of a refund, I was given a customer service number to call to "choose a suitable replacement." Of course, no one ever answers the phone.