Adam
GBNothing nice to say… Unclear communication - damaged shipments - horrible service - not worth the savings. Choose a REPUTABLE company to work with.
David
GBAbysmal customer service Abysmal customer service. Brand new boiler has needed two replacement parts - having sent warranty claim form in immediately after speaking to the agent, making clear this is urgent (no heat situation), I have received no response at all. Tried contacting through their contact form (no reply), and spent all day Saturday trying to contact by phone, which was constantly busy with, incredibly, no option to hold. It's 20º, in the middle of a winter storm and my house has no heat.
Steven Vela
GBNo issues here. Wow. Kinda surprised at the negative reviews. I placed a complex order for mini splits to include all installation parts etc. They kept me informed, shipped what they had immediately and have thus far honored their promise of excellent service. I had a linseed damaged in transit and they are processing a replacement. I have called for updates etc and they have always answered. Emails are quickly answered.
Jeffrey B
GBMy GO TO source for Schluter Products I'm a contractor in NYC and I do about 60 bathroom remodels a year all of which call for Schluter shower pans, waterproof membrane and other assorted items. Ecomfort has always shipped by their quoted date or else early. Their prices are competitive and the customer service reps are friendly, courteous and knowledgeable. Rest assured you are in good hands if you will be purchasing anything from them.
Rick Booth
GB5 zone Mitsubishi Minisplit works great! I bought a 5 zone concealed duct Mitsubishi Minisplit system from eComfort back in February of 2021. One main shipment then a few follow-ups for additional parts needed. Many parts and many boxes. ALL arrived new in good condition. One special tee fitting was on backorder and arrived a bit sooner than expected. My Mitsubishi Minisplit system has been in use for more than two years now and very happy to have it!