I bought a Williams heater that ended… I bought a Williams heater that ended up being a piece of garbage. Tried to return it for refund and I was denied because I hooked the unit up. Once you hook it up it’s non returnable they tell me. Wondering how someone is supposed to know unit doesn’t work properly if it’s not hooked up. Stay away from ecomfort and I’d stay away from Williams heaters too. I tried calling them for help and they referred me back to ecomfort. Both companies are terrible. I lost $2,000 because I used these 2 companies.

Don’t buy through eComfort Bought a Revolv furnace through eComfort, big mistake. They bought the unit from Ferguson who bought it from the manufacturer Style Crest. Nobody takes responsibility but takes money and points to the other. Any “warranty” is void once it is delivered or if you even think about DIY. If it’s delivered to you HVAC people won’t touch it. Installation instructions are poor because as I was told they don’t want you to touch it. If you need a part (orifice change, everybody lives at 2k feet) they won’t give you the part number. In the long run you’ll probably save money and frustration by just hiring HAVC and get it over with. My brother had the same experience when he bought a Williams furnace through them.

Customer service was not helpful and… Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward They did not have any great technical info either- what was I thinking? Will not use ecomfort again!

Poor service slow shipping not competitive on cost Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward They did not have any great technical info either- what was I thinking? Will not use ecomfort again!

Nothing nice to say… Unclear communication - damaged shipments - horrible service - not worth the savings. Choose a REPUTABLE company to work with.