eComfort.com

969 veterans pkwy, 60490, Bolingbrook, United States
http://www.ecomfort.com
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1.85
Based on 20 Reviews

5

20.00%

4

0.00%

3

0.00%

2

5.00%

1

75.00%
About eComfort.com

eComfort.com is the leading online retailer of HVACR and plumbing supplies. We carry a wide range of high quality products from almost 90 different brands, including the most efficient and technologically advanced products available today. If that's not enough, our unmatched expertise and customer service will help make your home improvement project a breeze. Whether you're remodeling your bathroom or installing a complete heating and cooling solution for your home, our knowledgeable and highly trained sales staff will help guide you each and every step of the way. To assist you even further, our in-house engineers are available to answer any technical questions, determine proper sizing, and solve any installation issues that may arise during your project. With thousands of satisfied customers around the world, you can be assured that your next purchase with eComfort.com will be an amazing experience. Quick Links Boilers & Hydronics Heat Pump Mini Split Systems Central A/C and Furnace Packages Gas Fired Unit Heaters Shower Systems Kits Tankless Water Heaters Ventilation & Indoor Air Quality Radiant Heating Radiators and Towel Warmers Solar & Geothermal Systems Air Filters HVAC Controls

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Martin McVicker
GB

Customer service was not helpful and… Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward They did not have any great technical info either- what was I thinking? Will not use ecomfort again!

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Green-R Construction Admin
GB

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY. They are not accommodating when there any issues. They don't care about customer service. They stated "since our prices are so low, we can't be accommodating. shop else where, where you know you can buy without issues.

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David
GB

Abysmal customer service Abysmal customer service. Brand new boiler has needed two replacement parts - having sent warranty claim form in immediately after speaking to the agent, making clear this is urgent (no heat situation), I have received no response at all. Tried contacting through their contact form (no reply), and spent all day Saturday trying to contact by phone, which was constantly busy with, incredibly, no option to hold. It's 20º, in the middle of a winter storm and my house has no heat.

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Scott Livingstone
GB

I ordered an air conditioner and got a toilet I ordered an air conditioner. They quickly sent me a kegerator. A nice one, but I had ordered an air conditioner so I had to send it back. Then they sent me a toilet. A nice one, but I had ordered an air conditioner. I thought someone at the warehouse must be trolling me for some reason. Finally, on the third try, they sent me an air conditioner. And no, they didn’t offer a discount or anything at all for all the heavy lifting and moving I had to go through returning the two mistakes they sent me.

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John
GB

****SCAM ALERT**** eComfort.com will… ****SCAM ALERT**** eComfort.com will claim damage and charge 25% restock fee on all returns in a fraudulent attempt to offset their free shipping costs. Also be aware that most items are over sized, so they will also make you pay for return shipment, the average A coil weighing less than 40lbs will cost you approximately 200 dollars to ship via the common carriers due to the box dimensions. To have a company attempt to charge you in this fashion is outright unethical and fraudulent. See other reviews they are horrible customer service. The Lady on the phone literally said "we don't care". *****SCAM ALERT*****eComfort.com

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