The post office lost the bag I ordered The post office lost the bag I ordered. Danelle from customer service was patient with me. Considering how angry and frustrated I was, she was a trooper in helping me resolve the situation. After a month of trying to find the bag with no resolution, the Real Leather Company replaced the lost bag. This is the second time I have ordered the bag as a gift for my son, and he loves it.

Very Happy Customer... I just happened to find The Real Leather Company online looking for a well made leather backpack. After doing some research, I took the plunge. I couldn't be more satisfied. The bag is better than I could have imagined. It's well made. The classic leather look is exactly what I wanted. I highly recommend using The Real Leather Company.

Retro Bag and replacement strap support I ordered “The Retro,” Messenger bag two years ago and absolutely love it and use it as my daily work bag. Recently, after overloading the bag, the metal clasp on the strap broke. When I reached out to see about ordering a new strap, Liz was able to help me get a replacement strap in the original color of my bag which isn’t even being run anymore. I was blown away at the prompt and excellent support I received. I will definitely continue shopping here in the future.

Sense of urgency customer service!! Sense of urgency customer service!!

The Real Leather Company shows what… The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately. I recommend them highly not only for their customer service, but for the quality of their products!