Great Gift, Real People The lap top bags have made perfect gifts for our daughters when they graduated college. It was helpful for them to look professional by losing their college backpacks and carry an impressive leather laptop bag into their new workplace. Their customer support has real people that are very friendly and ready to help.

Sense of urgency customer service!! Sense of urgency customer service!!

Innovative customer service Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well. I can recommend the Real Leather Company without any reservations.

Broke in a month, didn’t quite look as advertised but that’s honestly fair because of how leather is So it definitely didn’t look as advertised, it was extremely delayed getting here, and while walking down the street, one of the buckles broke! Then, as I was googling a cobbler or other skilled local who could help fix my bag which I loved so dearly, the second buckle broke! Not caught on anything, just flat broke off. The staples which connect the loop to the buckles just bent out of place. They both broke in the exact same way. Honestly, I’d love a replacement or a fix, because as painful as this experience was, the bag was beautiful, and I could tell the intent was to make something of value, it just didn’t work out because of(I think) one poor design decision. I respect the artistry, and while my review on the website wasn’t as kindly worded, the fact of the matter still stands, it broke almost immediately, less than a month of use (it was only gifted to me when I visited for christmas, which occurred around new years, and I only got around to transferring my stuff over two or three weeks after). By the way, I know this review is late, I’m a busy person, so I didn’t think to leave one until recently. Thanks for your time.

The Real Leather Company shows what… The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately. I recommend them highly not only for their customer service, but for the quality of their products!