Customer service is amazing! Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?

Do not ORder from this company, fake. The jacket I ordered was 3 sizes too small poorly made fake and not what I ordered. The website says money back guarantee and free returns, that hasnt been true for me. I’ve been trying to get return label for 2 months they email me back with 3 options to get a different jacket or pay a restocking fee of 37.95.. or have store credit minus restock fee. I’m not paying to stock this item it shouldn’t be sold in the first place.

Great customer service! Ordered a suit for a wedding at the beginning of May. From what I understand, a few of the other guys' suits were fine fit-wise. With the first measurements I sent, we got the suit within a reasonable amount of time, but it did not fit. The customer service was superb. They responded right away and told me what I needed to do to get another suit. I sent their required measurements, along with several others as my son has a long torso and long arms. We received a new suit within a reasonable amount of time. The pants are a little big and the arms of the jacket are still a little shorter than they should be, but it will work. Throughout the entire process, their responses, via email, were impressive and they were very helpful! I was also told to donate the first suit, which I will be happy to do!

Well made jackets I wanted to write this review because I had such a nice experience with USA Leather Jacket’s customer service. The jackets I ordered were nicely made but the material didn’t work for me. I had to return them and I received a full refund with a voucher for future orders. I was very impressed.

Customer service is the best Customer service is the best. The quality of the suit was great. I would recommend it to anyone.