Tammy Lenaburg
GBOUTSTANDING CUSTOMER SERVICE I recently order a beautifully made leather Blazer from USA Leather Jackets. The quality was on point and although my size was an in between fit, the company offered exceptional customer service in in the return. They stayed in touch and connected through the whole process. I highly recommend USA Leather Jackets for anyone in the market for a leather wear.
Candy
GBMy Purchase Experience The jacket was everything I wanted. I ordered the wrong size and they kindly helped me with getting the right one. If one follows the size chart,which I did not there shouldn’t be any problems. The leather was of good quality and nicely lined. I do recommend them and will use them again for other items.
Kim Riley
GBCustomer service is amazing! Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?
Diana L
GBGreat customer service! Ordered a suit for a wedding at the beginning of May. From what I understand, a few of the other guys' suits were fine fit-wise. With the first measurements I sent, we got the suit within a reasonable amount of time, but it did not fit. The customer service was superb. They responded right away and told me what I needed to do to get another suit. I sent their required measurements, along with several others as my son has a long torso and long arms. We received a new suit within a reasonable amount of time. The pants are a little big and the arms of the jacket are still a little shorter than they should be, but it will work. Throughout the entire process, their responses, via email, were impressive and they were very helpful! I was also told to donate the first suit, which I will be happy to do!
Valued Customer
GBI ordered a jacket for my father I ordered a jacket for my father. The jacket that was ordered a men's size large. What was sent was made as a women jacket. (Zipper on the wrong side and made smaller). I did try calling the numbers and couldn't get in contact with them. I then tried emailing them and within a day they responded. They asked for pictures of the jacket. I did that. They then called me and offered me different options to make me a happy customer. I will say that at least they made the attempt to make things right. The jacket itself is very nice. I do hope this company makes the sizes and fixes the zipper to be a US standard because the product is very nice. I give them 5 stars for the jacket and 5 stars for calling me back. I do also hope they fix the customer service number. I think that would help with communication with the customer.