Chris H
GBI recently order the brown leather Saul… I recently order the brown leather Saul trucker jacket from USA leather. The customer service was excellent and the quality of the product what exactly as described. I would definitely purchase additional products from USA Leather.
Elias Lawson
GBI ordered my suit late and it wouldn’t… I ordered my suit late and it wouldn’t have arrived by prom so unfortunately I had to refund so I can’t speak to the quality of the suits but the communication and customer service was outstanding they replied very quickly within hours and began the refund right away as soon as they got my first email. They were very understanding and trouble free and I do appreciate that. Simply off of the first experience with the company (without even buying anything) I will be back to buy a suit from them. Thank you USA leathers. This is a real customer compensated for their review- jkjk just a happy customer God Bless
Carmelita
GBThe fantastic Customer Service The fantastic Customer Service! I was disappointed with the fit and quality of the jacket. i won't go into details, but I requested a refund thinking I also had to return said jacket, which would have incurred a cost on my part. Sometimes, I hate online shopping. This company not only refunded my full price, but insisted I keep the jacket to donate. The size was incorrect and I did not want to replace it. This cost them! This is the first time dealing with a company with such great trust and desire to really please their customers. Thank you Usaleatherjackets.com
Kim Riley
GBCustomer service is amazing! Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?
Mike Brundidge
GBI ordered "loose fit" leather pants… I ordered "loose fit" leather pants size XL. The price was low compared to leather pants I'd bought in the past (Wilson). Upon receipt I was satisfied with the quality feel of the leather. My issue was with the "loose fit". I regularly buy size 40-42 jeans, chinos, even dress slack to accommodate for my athletic lower body (larger thighs). Loose fit is my thing, I don't do tight. I could hardly pull these pant on they were so small. I measured the waist and it was 38". In retrospect, size 2XL or even 3XL might be needed in order to get a "loose fit" look and feel. I typically dont mind altering the waist in these situations. USA staff were responsive to my email inquiries in terms of exchange. A 70% refund was offered as the return process sounded arduous and kind of costly (Not sure what to do with pants that don't fit). I did agree when a $25 coupon was included with the refund offered. I will order the larger size 2XL, if they have one. Here's hoping.