Kathy Thompson
GBWell made jackets I wanted to write this review because I had such a nice experience with USA Leather Jacket’s customer service. The jackets I ordered were nicely made but the material didn’t work for me. I had to return them and I received a full refund with a voucher for future orders. I was very impressed.
Mike Brundidge
GBI ordered "loose fit" leather pants… I ordered "loose fit" leather pants size XL. The price was low compared to leather pants I'd bought in the past (Wilson). Upon receipt I was satisfied with the quality feel of the leather. My issue was with the "loose fit". I regularly buy size 40-42 jeans, chinos, even dress slack to accommodate for my athletic lower body (larger thighs). Loose fit is my thing, I don't do tight. I could hardly pull these pant on they were so small. I measured the waist and it was 38". In retrospect, size 2XL or even 3XL might be needed in order to get a "loose fit" look and feel. I typically dont mind altering the waist in these situations. USA staff were responsive to my email inquiries in terms of exchange. A 70% refund was offered as the return process sounded arduous and kind of costly (Not sure what to do with pants that don't fit). I did agree when a $25 coupon was included with the refund offered. I will order the larger size 2XL, if they have one. Here's hoping.
Tammy Lenaburg
GBOUTSTANDING CUSTOMER SERVICE I recently order a beautifully made leather Blazer from USA Leather Jackets. The quality was on point and although my size was an in between fit, the company offered exceptional customer service in in the return. They stayed in touch and connected through the whole process. I highly recommend USA Leather Jackets for anyone in the market for a leather wear.
Kim Riley
GBCustomer service is amazing! Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?
Robert Alvarez
GBReal Leather Jacket The jacket I ordered for my girlfriend and received was a good quality, real leather jacket. Unfortunately the size I ordered fit her a lil snug. However, in contacting USA LEATHER JACKETS, they responded to all of my emails, and in the end I was accomodated accordingly through the return policy process. I plan to place an order for the same jacket for my girlfriend, but in a larger size, which I’m sure will fit her better, and she will be happy with.