Customer service is amazing! Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?

OUTSTANDING CUSTOMER SERVICE I recently order a beautifully made leather Blazer from USA Leather Jackets. The quality was on point and although my size was an in between fit, the company offered exceptional customer service in in the return. They stayed in touch and connected through the whole process. I highly recommend USA Leather Jackets for anyone in the market for a leather wear.

I ordered "loose fit" leather pants… I ordered "loose fit" leather pants size XL. The price was low compared to leather pants I'd bought in the past (Wilson). Upon receipt I was satisfied with the quality feel of the leather. My issue was with the "loose fit". I regularly buy size 40-42 jeans, chinos, even dress slack to accommodate for my athletic lower body (larger thighs). Loose fit is my thing, I don't do tight. I could hardly pull these pant on they were so small. I measured the waist and it was 38". In retrospect, size 2XL or even 3XL might be needed in order to get a "loose fit" look and feel. I typically dont mind altering the waist in these situations. USA staff were responsive to my email inquiries in terms of exchange. A 70% refund was offered as the return process sounded arduous and kind of costly (Not sure what to do with pants that don't fit). I did agree when a $25 coupon was included with the refund offered. I will order the larger size 2XL, if they have one. Here's hoping.

Well the jacket that was sent was not… Well the jacket that was sent was not the jacket I ordered. It was poor quality. I ordered a Raiders jacket. The image was not what I ordered it was really bad image. Funny looking image. I requested a refund but I was to late to get a full refund. I'm not saving the jacket because it was poor quality. Just gonna get rid of it so no raiders fan can be seen with it.

Have a number that works to contact… Have a number that works to contact you! It’s so frustrating to have to wait until you reply back to my email… also make returns easier and less of a hassle.