Genuine company, but outlandish carbon footprint UK storefront .co.uk for an American company, which can be misleading - they would do better to be more upfront about that (although they don't actually hide the fact) to ensure a less nerve-fraying experience for customers. Nevertheless, having ordered a Light Blue Vienna Square Rug, it arrived 5 days later, all the way from California via Memphis, in perfect condition. We are very happy with it, it seems good quality for the price, although having been mass produced in Turkey, then shipped to my home in UK via California it racks up a prodigious carbon footprint.

Nice rug but Ordered a 6ft x 6ft rug and when it came it's lovely lucky it was exactly the colours I wanted, but I don't think I would order again just incase the colour wasn't what I thought seeing the company isn't based in the UK dispite the rug.co.uk. title..as it's to expensive to return abroad..and I didn't realise it wasn't UK based..

Don't be fooled by the ".co.uk" website… Don't be fooled by the ".co.uk" website address. I purchased a rug for £79, when it arrived, the colours were nowhere near as vibrant as the pictures on the website. I enquired about returning it and was told it would cost me £61 as you cannot return them to their UK warehouse, they have to be sent to their warehouse in Switzerland or the USA........... I really wish I had looked at the "returns" section of their website first as I would not have ordered from them if that was the case. They did give me a "partial refund" of £24 but I'm still pretty much out of pocket with a rug that did not meet expectations

Agree with all the one-star reviews. Agree with all the one-star reviews. I didn’t realise it’s a US company. I ordered 11 days ago, it’s not arrived yet. No UK customer service number to call. I’m a bit suspicious of all the “Delighted” reviews.

Easy to search and very reasonable Easy to search and very reasonable. I have ordered rugs before from this site and always been happy with the product and delivery.