Janet Southern
GBIf you think it’s too good to be true … remember it is. Ordered a green rug … it’s not green or has ever seen the colour green. Pictures are VERY misleading. Not even worth the sale price let alone the over £200 original price tag. Only found out their actual location (NOT UK) after ordering so a return isn’t cost effective. Avoid!
Mark Yallop
GBDon't be fooled by the ".co.uk" website… Don't be fooled by the ".co.uk" website address. I purchased a rug for £79, when it arrived, the colours were nowhere near as vibrant as the pictures on the website. I enquired about returning it and was told it would cost me £61 as you cannot return them to their UK warehouse, they have to be sent to their warehouse in Switzerland or the USA........... I really wish I had looked at the "returns" section of their website first as I would not have ordered from them if that was the case. They did give me a "partial refund" of £24 but I'm still pretty much out of pocket with a rug that did not meet expectations
Nick
GBPlease do not order from this company… Please do not order from this company if you are based in the UK. I wish I had read the reviews first. This company is not based in the UK and has no UK return facility. I received my rug today. The quality is truly terrible. The rug has already started to fray and is incredibly thin. It honestly doesn't look professionally made. There is dirt embedded in the material and out isn't worth the money I have paid for it. This company is misleading in all its correspondence and while the shipping was quick and efficient, my experience of their products is appalling.
Mrs Welch
GBFantastic range of gorgeous rugs Great website, huge choice of lovely rugs. Easy to use filters were very useful and saved me having to look through pages of rugs which did not fit my criteria. Delighted to find an all cotton rug in the colour I wanted, the size I wanted and the price I wanted. Excellent!!
LA
GBAgree with all the one-star reviews. Agree with all the one-star reviews. I didn’t realise it’s a US company. I ordered 11 days ago, it’s not arrived yet. No UK customer service number to call. I’m a bit suspicious of all the “Delighted” reviews.