Disappointing Return Process I returned a briefcase and purchased another one which I monogrammed, and though I sent the original one back unharmed, they claimed there was a scratch on it and would not accept it. I never even took the original briefcase out of the dust bag and packing box. Now I am out 2 briefcases and am extremely disappointed in the customer service at Bosca. They would not do anything to help. I have been a lifelong Bosca accessories customer but that ends here.

Great Quality The wallet was great quality! But... my husband, whom I gifted it to, complained that it was too large and after a month of use (trying to get used it) bought himself a different wallet. Now we are stuck with an expensive wallet that we don't use.

I can't get their attention I suppose this is a review of their customer service, not their product. I signed up for their emails and received a one-use 10% discount code. I had filled in the code for my purchase and had chosen free shipping. I decided to upgrade my shipping, pressed the Back button and the code disappeared, along with my ability to apply it on later attempts. This could have been easily remedied after I contacted them about the problem, but after several attempts they have never responded, let alone sent a replacement new-customer code. I am discouraged and thinking that if I were to make a purchase and had a problem with it, they would be equally unresponsive.

I had read many good reviews about the… I had read many good reviews about the quality and durability of their wallets before purchasing, however two days into using it, the leather was scratched and damaged very easily. It was a gift for Valentines Day, now two months later i think I’ll have to look for a new wallet.

Multiple products sold-out and not… Multiple products sold-out and not updated on website. Long wait for delivery. Charged for multiple products despite receiving one. Delay getting a refund.