Everything about ordering from Fine Rug… Everything about ordering from Fine Rug Collection was as promised, from getting the rug within days of ordering to getting a refund on the first rug that I ordered and ended up returning. I spoke with one of the people working at Fine Rug Collection who was helpful and courteous. I called him back, and he greeted me by name. Ordering and customer service can't get any better than that!

Replacing a carpet with a small defect I called to replace a carpet that had a small manufacturing defect that couldn't be found until it was subjected to use. The company made an exchange and charged me only the difference --- I chose a higher-priced item. They gave perfect instructions on how to wrap and return the old carpet. The only issue with the old carpet was the fringe which came undone. Those things happen occasionally. Otherwise, it was a perfect complement to my room. The replacement is blow away and after the discount I was given, is well worth the difference in cost.

We love our new rug in our living … We love our new rug in our living room!!! We felt confident ordering it with all the detailed information provided on your website and after speaking with your representatives on the phone. The order process was professional, courteous and prompt. It couldn’t have been a better or easier process. Thank you!

SCAM - Ordered 2 rugs, credit card charged, no merchandise ever received! After reading all the reviews and being impressed with the quality of the website and videos, I purchased two large persian rugs from Fine Rug Collection in May 2022. They immediately charged my credit card, and sent a UPS Tracking Number. However, UPS notes that the "tracking number has been created, but the seller has not contacted us yet". I have called and emailed numerous times to ask about the status and there has been no response. So I have initiated an investigation by my credit card company and the charges have been reversed. Seems like a total scam to me.

Exemplary First, your rugs are beautiful. Second, I can always find a rug that works in our space, and third, delivery time and execution is unbelievable. We love all the rugs we’ve gotten from you!