Great carpet. Smooth delivery. Review for rug The rug we ordered was delivered in a timely fashion. The FedX driver helped me pull the heavy package into the house. The warm colors of the carpet brighten up our great room.

Great rug, great service The purchasing process was very straightforward and smooth. The rug was delivered very nicely packaged and in a timely manner. The rug looks beautiful and with muted colors as described. However, a few patterns and straight lines along the longer side on one flank looks unfinished making the patterns asymmetric on two sides. I'm not sure whether to call it a defect or deliberately left like that for artistic purposes. This is why I'm giving the product and my experience a 4 star rating instead of a 5. Overall, the rug is beautiful and superbly crafted. I'd shop here again.

Avoid this Company. Extremely poor Customer Service. Extremely poor company to do business with! The rug I received was totally different than the one I ordered. I made several attempts to contact them via website, email and text to arrange for the return/exchange. Approximately 1 1/2 weeks after inqueries I received an illegible email. I responded with my order number and request. To date I have heard nothing from this company. I have an unused, unusable rug in the closet! I cannot recommend this company.

Happy Homeowner. My rug was delivered quickly to my… My rug was delivered quickly to my front door and securely wrapped against dirt, dust and rain. It was exactly as pictured and advertised. The rug was also heavier (thicker) than I anticipated and really like the feel underfoot. Couldn’t be happier with the product and service.

Replacing a carpet with a small defect I called to replace a carpet that had a small manufacturing defect that couldn't be found until it was subjected to use. The company made an exchange and charged me only the difference --- I chose a higher-priced item. They gave perfect instructions on how to wrap and return the old carpet. The only issue with the old carpet was the fringe which came undone. Those things happen occasionally. Otherwise, it was a perfect complement to my room. The replacement is blow away and after the discount I was given, is well worth the difference in cost.