Ordering and paying for the product on… Ordering and paying for the product on aug. 20 before it was shipped did have set backs since we didn't receive the product untill Oct. 15. During the first part of the order we did received information about order and delay, however after we did have to request updated info on order and info was fast relayed back. Once shipped it all came together. After recieveing and assembling the napoleon bbq is a will built and cooking product.

Overall not a bad experience Overall not a bad experience, but the stove sat in a warehouse here for 15 days before they delivered it. Overall I’m satisfied.

After having trouble finding what I… After having trouble finding what I wanted in stock anywhere else, Grill Collection came through. Fast shipping and great customer service. Waiting on pool decking to be poured before I assemble so I haven't used anything yet but the boxes all seem to be in good shape.

Napoleon Prestige 500-ss3 Best price,customer service was very helpful and gave me an extra $25 discount. Shipping was fast,I want the grill by Christmas and before promotion end,spring is approaching in hurry.So I ordered about 10 day before Christmas,with everybody shop online and Holliday I didn't think it will arrive on time?.Suprisely it arrived on Thursday 24!!! Thanks 🙏🙏🙏 Highly recommended shopping at GrillCollection

Broilmaster parts I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.