Great experience Great experience. Found a grill I wanted and had a question about shipping time. Customer service was responsive, friendly and transparent. My grill arrived in a few weeks despite limited inventory and I love it (I ordered a Napoleon Prestige Pro 600 series). My only piece of constructive feedback is that the website looks sketchy and outdated which gave me pause initially but I had a great experience.

After having trouble finding what I… After having trouble finding what I wanted in stock anywhere else, Grill Collection came through. Fast shipping and great customer service. Waiting on pool decking to be poured before I assemble so I haven't used anything yet but the boxes all seem to be in good shape.

Poor experience and glacial pace As far as I can tell, this is just a dropship company that orders directly from the factory in China and doesn't maintain warehouse stock. While they did eventually fulfill my order, it took over 7 months and a dozen follow-up emails. Overall, I don't recommend this company and won't do any future business with them. To add more detail: I placed an order in August 2023 for 4 grill accessories (a wok, a wok ring, a griddle, and some drip pans). They emailed that the items were backordered and would arrive in December, 4 months later; I replied that was unacceptable and I'd like a refund. Suddenly 2 of the 4 items were available to ship immediately, which I agreed to and received within a month. But it took until March of 2024 (7 months!) and multiple back and forth emails (including ignored requests for refunds on the outstanding items) before I received the final two items. To their credit, I did eventually receive all of the items that I purchased. But the experience was horrible, took forever, and I wouldn't recommend them. I'd be particularly wary of giving them hundreds of dollars for a grill.

Napoleon Prestige 500-ss3 Best price,customer service was very helpful and gave me an extra $25 discount. Shipping was fast,I want the grill by Christmas and before promotion end,spring is approaching in hurry.So I ordered about 10 day before Christmas,with everybody shop online and Holliday I didn't think it will arrive on time?.Suprisely it arrived on Thursday 24!!! Thanks 🙏🙏🙏 Highly recommended shopping at GrillCollection

Overall not a bad experience Overall not a bad experience, but the stove sat in a warehouse here for 15 days before they delivered it. Overall I’m satisfied.