Great communication and available parts I needed a fairly obscure part that most sites showed as unavailable. Grill Collection was the only website that indicated they had it available. I used the chat option on Grill Collection's website and they quickly confirmed it was in stock. I placed the order and received it quickly. It was great communication and quick delivery on a part no one else has.

Stay away from this company Truthfully, worst buying experience ever. I would stay away from these people. Purchased two items on December 10. Several days later I was told they were backordered until December 20 and then until January. When the items showed up, the delivery guy would not let me inspect them and I was told I had to inspect them before accepting them. Delivery guy left to return them to the warehouse and then I was told shortly thereafter that I have to pay over $500 to have them redelivered. The entire process is flawed and incredibly unprofessional. Truthfully, I don’t think this company has any people working in the United States has all the support conversations were from across the world. I would stay away from this company.

Great experience Great experience. Found a grill I wanted and had a question about shipping time. Customer service was responsive, friendly and transparent. My grill arrived in a few weeks despite limited inventory and I love it (I ordered a Napoleon Prestige Pro 600 series). My only piece of constructive feedback is that the website looks sketchy and outdated which gave me pause initially but I had a great experience.

Grill Collection is a black hole Grill Collection is a black hole. They appear to be legit but they took my order and sat on it. While having an email saying it was ready to be shipped, nothing happened, except getting endless marketing emails. Finally sent a message canceling the order--no response. Ordered the same item from a different vendor and it it already on its way with UPS tracking. Would avoid this vendor.

Did not receive the drawer I ordered Did not receive the drawer I ordered; an incorrect drawer was delivered instead. Now it's a hassle trying to get my originally ordered drawer and return the incorrect sized drawer. And, to top it off, Grill Collection is charging me for returning the incorrect item!