BEST SPA and SERVICE! Having owned and ran a national retail company for 25 years I really appreciate sincere, consistent customer service! My experience was nothing less than exceptional from the sales information side to the follow-up service side after the sale. I'll admit I needed additional help with the actual system usage but I continue to receive professional, courteous help from everyone I talk to. Keep up the good work. Your Spas are truly made for the harsher winter climates and perform as initially explained to me.

Love the spa, not the communication I did my research, so I know Arctic Spas are one of the best. We went down to Salt Lake City to look at an Ocean and ended up purchasing one about 5 months after that visit. Communication was great all the way up to finding out when the spa was ready and when the delivery was going to happen. It seems like our sales person dropped off the Earth and I had to call into the shop. Day of delivery.....got a phone call from our salesperson apologizing for a mix up and it was actually coming the next day. Next day.....no confirmation call for delivery so I called the shop. I was told the spa would be here NLT 6pm. Delivery guys showed up at 8:30pm and said they were an independent company. OK.....customer service is very easy. Communicate! It seems there is a disconnect between the store and the delivery people and us customers are paying the price. Next day installation: Our tech showed up on time, was VERY helpful, and polite. He set the spa up, had us up and running on the internet, answered questions and I LOVE my spa.

Simply the best! After shopping around with all of the spa companies we were so happy to find Arctic Spas. Christian Staples is very knowledgeable and never did we feel any pressure. He addressed all of our concerns and needs. He gained our trust and we couldn't be happier with our spa. During set up, Brett took his time and helped us understand the workings of our spa taking away the fear we had. The follow up and availability to answer our questions is such a value. I fee like we became part of the Arctic Spa family! Thanks, Christian & Brett for all of your support.

I believe this spa by artic spas is the best design and we looked everywhere for a good salt water system Their we're a few glitches in our information about the installation timing but after that was worked out all went very well. It's a great spa and the people at artic spa were very good . Very happy with the company

Customer Service More Important Than The Sale. I have been looking and researching swim spas for the last two years. I was literally just hours away from making a purchase from another dealer. I decided to call Arctic Spas at the last minute as they had previously given me some information, and a few things about the build quality of Arctic Spas intrigued me -- one of which was the insulated cabinet instead of the blown on insulation of other manufacturers. Upon calling them, I explained what I was a out to purchase and a price and asked what they had in comparison. They researched a bit and called me back within an hour and gave me a quote. I drove the 40 miles to the shop and spoke with the employees and the owner. They were extremely helpful and were more concerned about the customer service than getting me out the door with a new spa. Needless to say, I walked out of the store with a new spa. The spa came in a week or so behind schedule but I was kept in the loop as time progressed. The spa that came in was stained already though I ordered it unstained. They gave me several options to remedy the issue. All options were fine, they actually went above and beyond.. I would recommend Arctic Spas to anyone.