This company (BBQGrills.com) is so…wonderful for having in stock, hard to find parts for my gas grill. This company (BBQGrills.com) is so great for having everything in stock for my rare 23 year old PGS Model K-40 gas grill. I was able to purchase the very hard to find stainless ''H'' burner and the factory round ceramic briquettes for my unit. They also stocked several other parts for my K-40 that I'm sure I'll need in the future. I'm very lucky to find such a wonderful company that still stocks parts for my grill. I cannot express my happiness enough and thrilled to be a customer for this company. Thanks again !!

Two Grills Purchased I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.

I ordered an Oklahoma Joe smoker in December 2023 I ordered an Oklahoma Joe smoker in December 7, 2023. First given restock date January 2024. Given a different date in February 2024 then another date March 25, 2024. As of today now no explanation of a date at all. I have made several attempts to reach them by phone. Each time left messages to please call me back only response and calling me back was when I needed to ask questions about ordering a second smoker but that I would not order the second smoker until I actually had the opportunity to see and use the first. Once it was realized, I wasn’t going to purchase a second smoker at that time. I have not received another phone call or any information about my order. I understand this is a family owned business. Better communication would be helpful.

I bought a Broil King Regal LP gas… I bought a Broil King Regal LP gas grill for our summer home, I had ordered, it was delivered via a shipping company , received with no problems. Installation was a breeze and it’s been cooking like a champ. I did have 1 small issue and the BBQ Grill team took care of it promptly !!! I would definitely buy another product from this company !!!

Another in the line of frustrated… Another in the line of frustrated would-be customers. Enticed by the 24-72 hour shipping, I placed an online order. After waiting semi-patiently for a week, I started calling the ???Customer Support??? number. After 20 attempts with no answer, I left a message to please call me back within 24 hours or I would have my credit card company pull back the payment. Currently awaiting reply. EDIT: About an hour after posting this, I now have an update that my order has, (allegedly), left the warehouse with shipping carrier Estes and a PRO#/Tracking Number will be generated within 24 hours!