Ordered a 5-6' pink weeping cherry in… Ordered a 5-6' pink weeping cherry in February. Asked for ship date. Was told " when weather is warm enough" . I live in Florida. April is warm enough. No ship date given- then the tree arrived in late May. Poorly packaged. Obviously stressed plant. Got in the ground- no flowers that first year. It flowered this year. White. I have a tree we have planted dead center in our front yard that blooms white- it was supposed to be pink. Everything planted around it was based on the idea that the tree would bloom pink. 2 1/2 years of prep/ waiting. Communicating with them is tedious. Finally offered store credit. Fast Growing Trees is much better, less expensive, responsive communication.

Great plants and customer service Great plants and customer service. I ordered a couple of Redbuds "Forest Pansy" to complete a focal point composition and one arrived with the main lead branch broken. Not PlantingTree's fault, the box was mishandled during shipping. The trees otherwise look good and healthy. I summited my concern regarding the damaged tree through the website and Customer Service immediately replied and processed a replacement to be sent out. I'll definitely be using PlantingTree again. Kurt: Winston-Salem, NC

Nonsense customer service and bad quality of plant I got the hydrangea in January when it's in dormant, I cannot verify whether it's in condition or not. So I wait until July and found it's still not active growing, then I get back to PlantingTree, and the customer service said they cannot do anything about it because I didn't plant it in ground based on their policy. First, there is no instruction or rule provided saying I have to plant this 3 gallon hydrangea in ground immediately. Second, how I can plant something in ground without knowing it's still alive?! Third, I don't believe not planting in ground is the reason to this bad quality plants as every plant start from planter. Without any growth, why they need to be in ground? This is nonsense and waste my money and time, I will never purchase anything from this website.

Terrible packing job Plants sent are large, and even had a few buds. However, I purchased two 3 gallon hydrangeas and they were packaged together in one box with minimal packing material to secure them. One plant was completely out of the planter! For the price, I would think more effort would be put into making sure your purchase arrives securely.

SummaryBuying trees online is gamble. Last August we purchased six Limelight Hydrangea trees. They came with just a few leaves, but we were told it was fine as they were trimmed for shipment or some other reason. Our very professional landscaper planted the trees immediately on delivery. The trees did not grow any new leaves before the winter. And now only one looks +/- OK and one has died. The company could only offer 50% on replacement.