Unhappy Plant Arrived For Friend's Birthday Gift The plant is alive, but the tips were cut off, the root ball was much smaller than the container, and leaves were falling off. May have even been some dead branches (this plant shipped to a friend as a gift). So far, I am unimpressed, but hopefully they will offer some sort of compensation. So far they have been responsive but are requiring evidence rather than immediately trying to make it right. I splurged for a "large" plant and my friend received a dinky, unhappy one for her birthday. :(

Fantastic quality Fantastic quality, fast shipping. I was leary to order online, but the Royal Purple Smoke Tree 3 Gallon and the Bloodgood Japanese Maple 4-5 Feet were in pristine condition and had been packaged extremely well! A few reviews mentioned "pricy," but I don't think so. This business and its products rate 5-star value! My new favorite green house!! Thank You!

Bitter freeze results in warm relations Lost some Loropetalum during the extended hard freeze in Gulf Coast of Texas. While waiting to see if they were dead or dormant, Planting Tree advised me what to do and how long to wait before replacing. Excellent communications with Lisa. My plants were out of warranty but Planting Tree went the extra mile and offered a substantial discount for those plants and any additional plantsI need. This will be a big help as we lost a number of our established plants too. I continue to highly recommend Planting Tree. Milton

I am on order to receive one of your… I am on order to receive one of your products as an appreciation gift from one of our counterparties. I received an email notice from Planting Tree re: its delivery. Customer Information on the email had my address as the Billing Address. I simply wanted to confirm that I was not going to be billed for the item. Eileen S and Melissa J responded to my email expeditiously. I only wish Sprint and Cox Cable would be one-tenth as efficient as these two!

Redbud Tree Order I ordered two Eastern Redbuds, paid for a warranty, and asked that they please choose full, well-shaped trees. They arrived with leaves full of black spots and holes. One's shape was okay, the other was scrawny, with a trunk that wasn't straight, and with a weird, sparse branch pattern that formed a "V" instead of being well spread and full. It was truly pathetic. I called and complained, and they deflected my concerns, telling me the black spots were cosmetic (they looked very much like fungus to me) and that I should wait to see how the tree fills out in spring. I found this absolutely unsatisfactory!