Very disappointed Very disappointed. Ordered Little Miss Figgy tree as depicted a single stem TREE - what I received was a multi stem BUSH - definitely not a tree. Didn’t get any satisfaction from them

SummaryBuying trees online is gamble. Last August we purchased six Limelight Hydrangea trees. They came with just a few leaves, but we were told it was fine as they were trimmed for shipment or some other reason. Our very professional landscaper planted the trees immediately on delivery. The trees did not grow any new leaves before the winter. And now only one looks +/- OK and one has died. The company could only offer 50% on replacement.

expensive, poor customer service I recently bought a 5-6 profusion crabapple tree from plantingtree.com using a 1 year guarantee credit (paid extra for that) for dogwood tree that did not survive this past winter. The shipment was stuck in warm weather for five days. It arrived in a distressed condition, but planting tree refused to issue a refund (because of this issue and the previously dead dogwood tree). I will not buying from planting tree again - for the price they charge, one would expect more mature plants that are of high quality

I am on order to receive one of your… I am on order to receive one of your products as an appreciation gift from one of our counterparties. I received an email notice from Planting Tree re: its delivery. Customer Information on the email had my address as the Billing Address. I simply wanted to confirm that I was not going to be billed for the item. Eileen S and Melissa J responded to my email expeditiously. I only wish Sprint and Cox Cable would be one-tenth as efficient as these two!

Nonsense customer service and bad quality of plant I got the hydrangea in January when it's in dormant, I cannot verify whether it's in condition or not. So I wait until July and found it's still not active growing, then I get back to PlantingTree, and the customer service said they cannot do anything about it because I didn't plant it in ground based on their policy. First, there is no instruction or rule provided saying I have to plant this 3 gallon hydrangea in ground immediately. Second, how I can plant something in ground without knowing it's still alive?! Third, I don't believe not planting in ground is the reason to this bad quality plants as every plant start from planter. Without any growth, why they need to be in ground? This is nonsense and waste my money and time, I will never purchase anything from this website.