Delay Upon placing my order and had not received my order after 3 + weeks. I contacted customer service who attempted to try and find where the delay was. After resending a new set and giving me a delivery date that after 2 days past that date, still no flags. A second call was placed with customer service and again order was resent. This time a tracking number was placed on the order at my request. I received my order the day after tracker said it was out for delivery.

I was pleased with the easy instalation of I was pleased with the easy instlation of the flag pole. I was very satisfied with the look of the pole. I was happy with everything until last Saturday we had a storm and after the storm my pole was bent. I was not falling over but it was bent, It was not a tornado or a huricane, There were some strong winds but the pole should not of bent. I purchased the long pole because I wanted every one to see old Glory. I have now brought it down about half way because I do not want to lose my flagpole. I could not recomend it to my neighbors or friends, Dissapointed Henry Ybarra

Flags are nice, but next day shipping didn't work out. The flags were good quality and overall what we were expecting. The low rating is due to the fact that I paid for next day air shipping, for an additional $108, and yet only 2 of the five flags that I ordered arrived the next day. The other three flags took 4 days from the date of the order. I have reached out to customer service, but they did not seem like they had a plan to refund any of the shipping fees.

Received the flag as promised Received the flag as promised. Put it up at the end of July and now it's time to replace it. It's fraying badly - just like the Amazon flags with prices that are much less expensive. Here is the response from Amanda Page at Federal - which they don't share up front - " The life of the nylon flag is 3-5 months if you take it down daily and in inclement weather. Your geographical location comes into play as well. Our flags are proudly made and hand sewn in Wisconsin and Illinois on special sewing machines. The life of the polyester flags are 6-9 months if you take them down daily."

30 ft pole Product was as shown on website. We bought a 30 ft pole and communication via e-mail was excellent. Driver contacted us prior to delivery to confirm address and make sure day and time would work for us. Instructions for installing ourselves were very helpful.