Flags are nice, but next day shipping didn't work out. The flags were good quality and overall what we were expecting. The low rating is due to the fact that I paid for next day air shipping, for an additional $108, and yet only 2 of the five flags that I ordered arrived the next day. The other three flags took 4 days from the date of the order. I have reached out to customer service, but they did not seem like they had a plan to refund any of the shipping fees.

Product doesn't work as advertised -

Received the flag as promised Received the flag as promised. Put it up at the end of July and now it's time to replace it. It's fraying badly - just like the Amazon flags with prices that are much less expensive. Here is the response from Amanda Page at Federal - which they don't share up front - " The life of the nylon flag is 3-5 months if you take it down daily and in inclement weather. Your geographical location comes into play as well. Our flags are proudly made and hand sewn in Wisconsin and Illinois on special sewing machines. The life of the polyester flags are 6-9 months if you take them down daily."

Do not honor warranty I purchased a 25 ft flagpole in 2019. It comes with a 5yr warranty. Its been a great solid pole for over 4 yrs. Two of my friends actually bought the same pole. The pole snapped and is still within the warranty period. Customer service told me they no longer carry the pole and cant honor the warranty. The pole is still available on the website so not sure why they honor the warranty. I didnt even want a new entire pole. Just the ground pole so i could my flag back up.

Awesome addition to my landscaping! Once I received my shipment I did as instructed and checked everything for damage and all was perfect. I also read and followed the supplied written instructions plus I watched several YouTube videos on how to install. Other than raising the flagpole itself, the process was easy and I virtually installed it by myself. It certainly looks great if front of my house; I should have installed a flagpole much sooner.