Flags are nice, but next day shipping didn't work out. The flags were good quality and overall what we were expecting. The low rating is due to the fact that I paid for next day air shipping, for an additional $108, and yet only 2 of the five flags that I ordered arrived the next day. The other three flags took 4 days from the date of the order. I have reached out to customer service, but they did not seem like they had a plan to refund any of the shipping fees.

I ordered my flag pole and received the… I ordered my flag pole and received the pole in a timely manner, however the pole is all I’ve received. I’m still waiting on another box which hopefully has all the materials to set the pole. It’s been over a week since I received the pole.

Thank you for your exceptional Thank you for your exceptional, kind and pleasant service in the ordering, delivery and the furnishing of a missing item upon the receipt original flag pole. All service couldn't have been better. It finally got up today, delay due to bad weather, and it is all I could have expected. Thanks, Bill

My first experience with Federal Flags My first experience with Federal Flags. The website is very professionally laid out. All products are colorfully displayed, details are clearly explained, and prices are posted. I phoned with a question and a very helpful and pleasant young woman answered all my questions. Voice communication is important to me. I'm old and have significant hearing loss from my Navy service. I simply cannot understand a word most young American women say to me. They don't speak English, they "chirp" in their artificial little-girl's voice. The phone representative at Federal Flags spoke clearly at a normal rate of delivery using a mature woman's voice. No chirp! The website provides clear instructions and is easy to use. I like it. I'll recommend you to anyone.

Lena was excellent in assisting me with my purchase I do not normally call directly into customer service for this type of on-line purchase. But the web site is not the best or easiest to navigate for some of the items Federal Flags sells. So I called the contact number listed on the web site. I didn't have to wait long before I got through to customer service. Lena was friendly & professional. She answered all of my questions quickly, directed me to the locations on the web site I inquired about and made the experience easy. I completed my purchase through the on-line shopping cart. Thanks Lena.