Totally damaged! I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product

Husband ordered online and realized… Husband ordered online and realized immediately he made a mistake and ordered two. He called them right away and they told him they would not cancel the second order since it was already processing. Well processing an order and having the order made is two different things. I can Understand if the order was already made, but it was only processing and he called immediately. Disputed one of the orders with our cc and venus sent back their cancellation policy. Shady practice for policy’s. They also claimed that both had been delivered which they were, but after we had filed the claim and he called tried to cancel the second one. Take your business else where..they have no integrity and clearly don’t care about the customers…just orders.

Buyer beware Venues… I recently purchased roses from Venues et Fleur and was extremely disappointed. Not only were the roses overpriced, but they didn’t even last a week despite following all care instructions. To make matters worse, the packaging was flimsy and cheap, not at all reflective of the premium price tag. Save your money and look elsewhere for quality flowers. Buyer beware, this is not worth the investment.

Damage from flowers Displayed my flowers on my dresser. The chemical that’s help preserve the flowers. Stained my dresser. When I contacted Venus, the customer service did not care. They wrote me an email how to care for the flowers instead of caring for the damage they caused. You would never think flowers can stain and remove paint from a dresser.

They hate Christmas and their customers I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.