Can I leave less than one star? Can I leave less than one star? I never received shipping information, they didn't ship the order until I reached out asking for shipping details, the order arrived late, AND it was delivered to the wrong address. When I reached out to customer service they replied "We are sorry to hear about this incident. The order was shipped to the address that we received when placed online. Unfortunately, this is out of our hands." 0 Stars for poor customer service. I do NOT recommend. sp

Wouldn't replace damaged display box Wouldn't replace damaged display box. The box was really pretty for this particular item and the item was meant to be a gift. Customer service wouldn't allow an exchange or replacement because they said the box was only for protection during transist. This is a company that largely produces gifts -- how else am I supposed to give a single rose to someone than in the box? Box had a massive dent right over the logo, would be a disgrace to give someone as a gift.

Totally damaged! I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product

I recently placed an order through… I recently placed an order through Venus, It arrived in 2 days and is gorgeous, just like in the pictures.They were packaged well and came with instructions for on going care. I also received a follow up with useful information. This isn't a cheap arrangement and isn['t for everyone, but considering how long they last, I felt it was well worth every penny I spent

Husband ordered online and realized… Husband ordered online and realized immediately he made a mistake and ordered two. He called them right away and they told him they would not cancel the second order since it was already processing. Well processing an order and having the order made is two different things. I can Understand if the order was already made, but it was only processing and he called immediately. Disputed one of the orders with our cc and venus sent back their cancellation policy. Shady practice for policy’s. They also claimed that both had been delivered which they were, but after we had filed the claim and he called tried to cancel the second one. Take your business else where..they have no integrity and clearly don’t care about the customers…just orders.