They don't care about you Ordered Jan 20th to be delivered in time for valentines day. UPS Label created hours later, never scanned. called 4x "We will check with the warehouse" giving plenty of time to send out a replacement order 13th is here, No order received, No order on the way, no recourse offered. Stated all they can do is wait for the warehouse to respond. they do not care about customer satisfaction, nor will they provide you any copy of a customer service transcript. First time customer. Feel robbed of $400 Update: The issue has been remedied to my satisfaction, thank you DAPHNEY with customer service for finally providing a viable solution.

They hate Christmas and their customers I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.

My order arrived late and missed my… My order arrived late and missed my wife's birthday. I kept messaging them on IG trying to get an answer but they don't respond to DMs. Flowers finally arrived three days after expected delivery date. Two stars because quality was not bad

They refused to honor a discount code… They refused to honor a discount code they mailed me. They told me to place my order and they would refund me since the promo code wouldn’t work. After I did they refused to do it. Very unethical, I will not order again

No customer service The concept of flowers that last as long, as they say, sounds wonderful. But unfortunately, they do not stand behind their service. Now and then I am sure every company has a problem making a delivery. You expect the company to try at least to solve the problem. Especially since making sure the merchandise makes it to its destination is a crucial part of any business. Venus ET Fleur does not seem concerned about this. Delivery for them is just getting the item out the door. If it makes it to the destination is not their problem. Since I never got the flower, I can't judge its quality. But since Venus ET Fleur did not care to address its lack of delivery, I can atest its customer service. There isn't one.