We were not contacted for 2024 season We were not contacted for 2024 season. We hired another company to do our lawn this season. The company we hired did a treatment 3 weeks ago then Trugreen came same week and spread their treatment on top without contacting us. Now our one acre lot is burning. Trugreen will not return our calls. Horrible situation and total crickets. We are fuming mad. Utah Trugreen is a total scam.

It couldn’t be worse service possible It couldn’t be worse service possible. My lawn service for which I paid 1200$ was never done. They would come in put a sign in my yard and leave. I have crab grass over growing all over my yard, bold areas and mold. I have taking pictures and planning on taking them to the court. Managers are never available when you call. I had one calling me back today ( surprise!), stating that they will “redo” my lawn and will “ fix it”, after receiving pictures taken by their own tech. My lawn never looked as bad as it is now after a true green company was hired to take care of it!

Not what they said. I cancelled my service at the end of the last growing season due to issues with my last application - I watched as they only sprayed half my lawn and when I asked the applicator about this he got indignant and said he had covered the entire lawn. When I cancelled they said they would have a different applicator take care of my lawn if I did not cancel, I cancelled anyway. Three days ago I re-opened my account - my mistake. In looking at the satellite image of my property with grass areas supposedly delineated with each lawn area square footage listing and the total square footage they said was lawn I found they grossly inflated the actual lawn area. When I re-opened my account I was told that someone would come out and measure my yard prior to application but they could only do so if I re-opened the account. Trusting I wouldn't be lied to I re-opened the account with the assurance of a proper measurement of the grass portion of the property prior to application. Today the applicator rolled up and got ready to spray the lawn. I asked him if he was here to measure the lawn and he stated he knew nothing about that and wasn't equipped to perform measurements. I showed him the satellite image of my property and he agreed that much of what Tru-green indicated as grass was really stone and pavement. He told me that the satellite image must be from before the stone and pavement was put down - unless their satellite images are more than 15 years old that cannot be the case. I do not feel that Tru-Green has been honest and truthful in their dealings with me and I would not recommend them to anyone. I should have followed my first instinct and gone with someone else.

Talked with a sales rep from Tru Green Talked with a sales rep from Tru Green, very unprofessional. He did not want to hear what i had concerns with when i called. Price jumped $ 200.00 since last year. When i told him that i didnt want the service that what no scheduled by me for tomorrow he simply said, " ok its cancelled ". Then went to the website took forever to actually talk with someone and they pretty much said the same thing. This company does not care about the customer at all or want to hear about any issues you may have.

If I could give negative stars I would If I could give negative stars I would. Prepaid for 1 year service. Made NUMEROUS calls asking when next treatment would be, as it seemed I was never getting serviced. Every call, I was told there was no record of my previous calls or pleas for help. After year service ended, service was canceled. Without telling me, they put me on a resubscribe list, so I started getting billed for a whole new year. Called to cancel, and confirmed on the phone FIVE times that I had a $0 balance and my subscription was canceled. They are now saying they have no record of my phone calls whatsoever, that my subscription is ongoing, and trying to bill me another $150. Being "fast tracked to speak with a manager" still takes "24-48hrs for a callback". DO NOT START THE SERVICE, YOU WILL NEVER GET OUT OF IT, AND BE IGNORED THE MINUTE THEY HAVE YOUR MONEY.