D H
GB2 days ago I’ve called to get more info… 2 days ago I’ve called to get more info about the package and price. The person from the call center kept saying they are the cheapest and the best. They were my first company I’ve called to see what’s they can offer. They kept pushing to buy. Have 2 other people call me less then 1 hour apart the next day trying to pressure me to buy their product. That is NOT how to make a sale.
David Johnson
GBNot what they said. I cancelled my service at the end of the last growing season due to issues with my last application - I watched as they only sprayed half my lawn and when I asked the applicator about this he got indignant and said he had covered the entire lawn. When I cancelled they said they would have a different applicator take care of my lawn if I did not cancel, I cancelled anyway. Three days ago I re-opened my account - my mistake. In looking at the satellite image of my property with grass areas supposedly delineated with each lawn area square footage listing and the total square footage they said was lawn I found they grossly inflated the actual lawn area. When I re-opened my account I was told that someone would come out and measure my yard prior to application but they could only do so if I re-opened the account. Trusting I wouldn't be lied to I re-opened the account with the assurance of a proper measurement of the grass portion of the property prior to application. Today the applicator rolled up and got ready to spray the lawn. I asked him if he was here to measure the lawn and he stated he knew nothing about that and wasn't equipped to perform measurements. I showed him the satellite image of my property and he agreed that much of what Tru-green indicated as grass was really stone and pavement. He told me that the satellite image must be from before the stone and pavement was put down - unless their satellite images are more than 15 years old that cannot be the case. I do not feel that Tru-Green has been honest and truthful in their dealings with me and I would not recommend them to anyone. I should have followed my first instinct and gone with someone else.
Maynard Crum - QTB
GBFredericksburg I want to say thank you to technician Johnnie Chow, for his outststanding service I received last week. The care he shows in doing his job on the lawn and ensuring I am satisfied with the service provided. A true professional and exemplifies customer care. Thank you Johnnie.
Fred Barbour
GBkenneth young man was very nice knew… kenneth young man was very nice knew what he was doing did a very nice job i am very happy looks good truck#122115 fred
Roger B
GBPossibly the worst lawn care and… Possibly the worst lawn care and customer service company in existence. Their techs don't treat your entire lawn. Just spray what they always do, even if the chemicals don't treat that particular weed or issue. They will keep sending back and charging without resolving the issue. Do not use