Aqua Supercenter located in 1680… Aqua Supercenter located in 1680 Fruitville Rd STE 515, Sarasota, FL 34236 is an ABSOLUTE SCAM. They list on their website that that they are accredited by the Better Business Bureau, which is not the case since I’ve looked it up at this point. That is where I filed my original complaint. I ordered pool filters on August 20, 2020 because their website claimed to have them in stock. After about a week with no update. though they charged my credit card right away, I called and was told they didn't actually have them in stock and would be issued a refund. I have not yet received a refund for my purchase and now can't even get a hold of them. They don't answer phones, return voicemails or emails or deliver on the products they've charged for. If you don't have the products, that's ok. But then don't charge consumers and then REFUSE to provide a refund. Not sure what kind of business this is, but clearly, something very ILLEGAL is going on. Definitely should've read ALL reviews prior to trusting this place

Cannot get a refund now Ordered a replacement pump motor on 9/16; have yet to ship it. Called on 9/22 and spoke to someone about the motor shipping and the lady on the phone said they cannot ship the item so I requested to cancel the order and get a refund. Refund never came and order still says unfilled on their website. They don't respond to chats or emails. Calling now just goes to voicemail. AVOID THIS COMPANY!!!

Horrible Company! Horrible! I don't think they are actually a company! I ordered $500 worth of stuff for my new pool and I never received it. I have called 7-8 times and left 2 voicemails and have not heard any response. I sent 3 emails that were never answered. I finally got a lady on the phone and she said she was going to "escalate" my order and email me later that day, but that was over a week ago and I have not heard a thing. They charged my card right away, which I am pretty sure it not legal. I'll have to call the CC company to dispute the charge.

NO COMMUNICATION AT ALL NO COMMUNICATION AT ALL ! They never sent my items and I filed dispute with BBB ! I just read that the state of Florida is investigating them for fraud do not give these people your information do not order anything from them they are scammers

One of the worst experience in the last… One of the worst experience in the last 2 years. This looks almost like a scam. Ordered a Zodiac pool suction cleaner and got debited on August 15th. Web site indicated that item was available in stock ready to be shipped. After two weeks with no news, contacted the vendor and got told that a manager would look into why things were stuck and call me back. Call never happen.. Called again following day received same story. Again call never happen... Eventually got fed up and called to ask that my order get cancelled and refunded. Clerk told me she understood and that she cancelled my order and that I should receive an e-mail confirmation and see the credit on my account 4-5 working days later. After 7 days with no e-mail and no credit decided to fill a complaint with my bank to dispute the transaction. The $50 I was planning to save with doing with business ended up costing me a nightmare... Avoid this vendor they are not honnest