Back orders and Returns I’ve had kind of a runaround with returns - first, they don’t share if a product is on back order. So when you place an order, you just get an estimated ship date which could be weeks or even months out. I had to email back and forth to get some back ordered items canceled. Also, their returns site has been down so I’ve been redirected to four different people to get a return done. I like their products a lot but just not sure if it’s worth the inconsistencies with shipping times and return windows.

exactly as described The rug I ordered was exactly as described and pictured. Excellent quality. I did have to call with questions and was happy with the professional and polite service I received.

Delivery on time no damage at all 9x12… Delivery on time no damage at all 9x12 and 4x6 they look outstanding. Could use one more plastic wrap on the 9x12. Will purchase again

Love My Rugs Always great service and high quality rugs. Highly recommend. I have purchased from Rugs Direct for years and always happy.

Best decision ever! I perused the internet obsessively in search of the perfect area rug. The moment I saw this rug I knew it was "the one" The design of this gorgeous rug is quite unique, which adds to the character. The colors are very similar to the photos. They swirl and blend beautifully. Customer service is fantastic, They even uploaded the rug onto photos of my living room for me. 100% satisfied and definitely recommend doing business with Rugs Direct! Quick delivery also.