Should have read entire reviews Our rug arrived a few weeks ago. I had ordered two area rugs for a large room. As soon as they were delivered I unwrapped one and unfolded. I immediately laid it good side down to undo the fold. Let it sit for a few days and then turned it over. Lots of lumps and bumps and never relaxed. I did contacted customer service and followed their directs except for the one to take to a carpet store to have stretched. I have sent photos of bumps that stand about 4” high. Their response was that they would return rug for $70 shipping fee. Not great customer service. Since this was a defective item. Next time will do my due diligence and read all reviews.

Delivery on time no damage at all 9x12… Delivery on time no damage at all 9x12 and 4x6 they look outstanding. Could use one more plastic wrap on the 9x12. Will purchase again

Grteat all aroun! Super fast shipping. The rug was well wrapped and protected. Just as described and just like the photos. I am very pleased and will use them again to replace my outside runners.

exactly as described The rug I ordered was exactly as described and pictured. Excellent quality. I did have to call with questions and was happy with the professional and polite service I received.

Love My Rugs Always great service and high quality rugs. Highly recommend. I have purchased from Rugs Direct for years and always happy.