Although Although, there was some confusion at Guardian with my scheduled service call - “no one showed up for the original time slot”! With that said a service person did show up the next day. The person did a great job and took care of each problem we were experiencing!! He was fantastic!! Gary

After the Guardian Fire Alarm signaled… After the Guardian Fire Alarm signaled trouble, ie, needed a new battery. We had a very difficult time getting to the alarm to change the battery because it had been installed by Guardian at the top of the stairwell where the stairs turned upward 90 degrees. There was no way a regular ladder could stand on varied level steps to get us up there. We are both elderly and don't do well on ladders anyway. After several phone calls to Guardian, they sent a technician out and he was able to get to it. But even he agreed that it was a poor placement, and said he could move it. We did not want more holes in our wall, so we declined and will just call again when it needs a new battery. The technician was very helpful, professional and considerate.

No Fire Alarms Before Dinner I call, occasionally, when I am cooking smoky foods in the air fryer to circumvent the fire department from being notified of a smoke detector alert. The staff is always very nice to talk with and puts a one hour hold for fire alerts so that I don't have to greet the fire department and have them walk through my kitchen to check for a possible fire. (It has happened a few times in the past before I got the idea to call in advance of using the air fryer-- It's embarrassing). Thank you for being a big help!!

Very trustworthy Guardian has been easy and trustworthy every step of the way. Easy install, easy online setup, easy to reach customer service, easy everything! On top of that Guardian is a quality company that makes you feel safe. They do not bother you unless it is absolutely necessary.

Alarm sensor kept going offline Alarm sensor kept going offline. I contacted customer care, the representative guided me through what I needed to do. She also sent me some YouTube videos for support, and mailed me some magnets and double sided tape.