Delivery took longer than expected and… Delivery took longer than expected and some moulding apparently was not shipped.I am still dealing with the shipping conpany but who knows when i will be able to complete the job.Even to complete this review i need to register my info.I paid money to not get everthing yet now i need to satisfy everyone else.This is exactly why internet sales are horrible because there is no customer service anymore.The company is always right instead of the customer.

Bad experience My experience with GoHardwood was very disappointing. My goal was to add flooring to my staircase by matching my existing flooring. I wasn't sure about the reference to my existing flooring since it was done by the previous owner of the house. I ordered this Mohawk stairnose thinking it was my best option after I read the return policy very carefully and was OK with the 30% restocking fee. The delivery experience was quite bad. I ordered 7 stairnose units and they came in 3 different shipments. One shipment with 4 units, one shipment with 2 units and one shipment with 1 unit. Each shipment was poorly packaged, the hardwood was moving and not protected by any plastic wrapper or anything. As a matter of fact, UPS left a note saying that one of the shipments arrived with both sides open. Most of the units were damaged enough that the ends couldn't be used and had to be cut. Anyways, I called the customer service about returning the merchandise and they told me that I couldn't return them because of Mohawk's policy - they don't allow returning "accessories". This left me very disappointed since it wasn't in the return policy. Only have I known, I probably wouldn't have ordered from this website with blurry return policies. The person I had on the phone told me they would reach out to Mohawk's customer service to see what he could do but never got back to me. My email with someone was left unanswered as well.

Customer service lacking The product that arrived did not match our order, so we rejected the shipment. Customer service was terrible and told us that we would be paying for the cost of shipment to us and also back, along with a restocking fee. We have tried calling. And talking to multiple people to see what could be done and no one will return our calls or they are always busy or out of the office conveniently when we call to follow up. Had our customer service experience been different, we would have been okay with reordering. We will never use this company again.

Great communication and follow up Great communication and follow up. One of the boxes was lost by the freight carrier and another was damaged. In contacting Go Hardwood they were very responsive and sent replacement items. Highly recommend this company for your flooring needs. I also had called around before my original order and they had the best pricing for product and shipping. Regards Todd V.

This was a great purchase This was a great purchase. It was my first time ordering such a large shipment just from website photos. But, the product was exactly as pictured upon delivery. The shipment ran into a few delays. But, the staff were helpful and polite throughout. The delivery to my home was also difficult, just in terms of getting several hundred pounds of material into my garage. But the delivery person worked very hard to get the job done. Much thanks to his effort!