Ordering was great. Shipping not so much care Ordering was great. Customer service was great. But shipping was not so good. All of the bottom boxes were damaged (5 boxes) due to poor palletizing it actually took 3 people to get the pallet off the truck because it was damaged so badly. We couldn’t see any damage before we got it unloaded at the job because it was wrapped really well and the damage was up through where the forklift either loaded or unloaded it.

Product I ordered was out of stock… Product I ordered was out of stock after placing my order. They were very good about keeping me informed on status of order and were very quick to respond to questions I had for them. The price was great and I was able to go to local warehouse to pick up flooring so shipping was free. I highly recommend Gohardwoods and will certainly use them again if I'm in market for flooring.

Bad experience My experience with GoHardwood was very disappointing. My goal was to add flooring to my staircase by matching my existing flooring. I wasn't sure about the reference to my existing flooring since it was done by the previous owner of the house. I ordered this Mohawk stairnose thinking it was my best option after I read the return policy very carefully and was OK with the 30% restocking fee. The delivery experience was quite bad. I ordered 7 stairnose units and they came in 3 different shipments. One shipment with 4 units, one shipment with 2 units and one shipment with 1 unit. Each shipment was poorly packaged, the hardwood was moving and not protected by any plastic wrapper or anything. As a matter of fact, UPS left a note saying that one of the shipments arrived with both sides open. Most of the units were damaged enough that the ends couldn't be used and had to be cut. Anyways, I called the customer service about returning the merchandise and they told me that I couldn't return them because of Mohawk's policy - they don't allow returning "accessories". This left me very disappointed since it wasn't in the return policy. Only have I known, I probably wouldn't have ordered from this website with blurry return policies. The person I had on the phone told me they would reach out to Mohawk's customer service to see what he could do but never got back to me. My email with someone was left unanswered as well.

Pick your order up yourself!!! Ordered porcelain pavers from them. Paid 346 extra for 500lb pallet to be delivered to my curb. They do not deliver directly to your residence beware of this fact . Pick the stuff up yourself if they have it in your area and save yourself the headache.

Delivery took longer than expected and… Delivery took longer than expected and some moulding apparently was not shipped.I am still dealing with the shipping conpany but who knows when i will be able to complete the job.Even to complete this review i need to register my info.I paid money to not get everthing yet now i need to satisfy everyone else.This is exactly why internet sales are horrible because there is no customer service anymore.The company is always right instead of the customer.