Extremely helpful customer service This was like ordering through a concierge for floors. Floors are so expensive locally that these prices seemed too good to be true. They weren't we go 1900 sq/ft of LVP shipped to our front door in amazing condition. Jeremy on the customer support end was so efficient and helpful. Can't recommend this team enough

Go Hardwood interaction was very good Go Hardwood interaction was very good. I knew my order's status at all times and the Shaw product pickup was very easy. I bought Shaw Bellingham 3/4 x 3 1/4 inch premium hardwood.flooring and was a bit disappointed in the number of 8 inch pieces in every carton.If not for the many short pieces the overall quality was acceptable. I would buy 10% more for overhead..

Product I ordered was out of stock… Product I ordered was out of stock after placing my order. They were very good about keeping me informed on status of order and were very quick to respond to questions I had for them. The price was great and I was able to go to local warehouse to pick up flooring so shipping was free. I highly recommend Gohardwoods and will certainly use them again if I'm in market for flooring.

My floor is beautiful and I’m happy. My floor is beautiful and I’m happy I found go hardwood. We had an initial glitch with the carrier damaging some of the boxes including wood damage. Go Hardwood made this right immediately. On a side note, our floor is maple, immensely beautiful, but scratches rather easily. Next time I’ll go another direction. For now, I’m quite satisfied.

Bad experience My experience with GoHardwood was very disappointing. My goal was to add flooring to my staircase by matching my existing flooring. I wasn't sure about the reference to my existing flooring since it was done by the previous owner of the house. I ordered this Mohawk stairnose thinking it was my best option after I read the return policy very carefully and was OK with the 30% restocking fee. The delivery experience was quite bad. I ordered 7 stairnose units and they came in 3 different shipments. One shipment with 4 units, one shipment with 2 units and one shipment with 1 unit. Each shipment was poorly packaged, the hardwood was moving and not protected by any plastic wrapper or anything. As a matter of fact, UPS left a note saying that one of the shipments arrived with both sides open. Most of the units were damaged enough that the ends couldn't be used and had to be cut. Anyways, I called the customer service about returning the merchandise and they told me that I couldn't return them because of Mohawk's policy - they don't allow returning "accessories". This left me very disappointed since it wasn't in the return policy. Only have I known, I probably wouldn't have ordered from this website with blurry return policies. The person I had on the phone told me they would reach out to Mohawk's customer service to see what he could do but never got back to me. My email with someone was left unanswered as well.