No response from customer service … My order arrived quickly but 2 vases were broken. I reached out to customer service multiple times and have still received no response.

3 vases arrived completely broken (17%… 3 vases arrived completely broken (17% of my order!) and they refused to honor their return policy. I travel for work, so when the vases arrived I placed them carefully inside my home but then I left for work for a few weeks; when I returned and opened the packages I filed a claim. They stated that they only give you 15 days to file a claim, and used that to refuse to honor their return policy. I have picture proof, showing the damage while still in the original packaging, but that didn't matter to them. Beware if you purchase from them, be quick or they will not help you.

You have alot of nerve asking me to… You have alot of nerve asking me to review a product I still haven't receieved! I have made several attempts to email, chat and call and have had no response. I would like to cancel the order. I will call again today and if no one picks up the phone I am calling AMEX to reverse the payment and investigate your poor business practices. You gave a false shipping tracking # and FEDEX has no record of receiving the product from you to ship. Again, Please cancel order #100041641. The order was placed on 4/22/20.

All good, no broken glass I received my package and none of the vases were broken. I was amazed; I expected at least 1 or 2 to be broken during shipping, but all were fine. Quality is good and photos were accurate representation. Buying these at a home improvement store would have cost a lot more, I think.. I am going to order more soon.

Excellent Experience Wonderful that I could find a replacement glass for our wall sconce. Price was fair. Packaging for safe shipping was excellent allowing the glass to arrive in excellent condition. Top quality product.