This company cannot be trusted Edited I mentioned in my earlier correspondence that I had sent an email to info@MirrorMate before deciding to order a 2nd time. The email came from my email tahzack. I was fully versed in using a discount code for the first order. I sent the email to inquire about the possibility of another 10% discount if I have mirrormate another order. Mirrormate responded to this request saying they would give 10% on a 2nd order IF I CALLED THE ORDER IN. I have asked mirrormate to review their email log from info@mirrormate to tahzack to see the response they sent me. They obviously did not do this. They made a promise via the email that they did not keep when I called in the 2nd order. The customer service rep was unaware of this and was very rude when I explained this. I am still waiting for mirrormate review their email log in correspondence to tahzack. They either won’t do it or they don’t have past records of their emails. They owe me an apology. This company cannot be trusted. They have a very rude customer service that wants to talk over a customer. They promised via e-mail that they would give. 10% discount a second time if I would order again. This promise was made via e-mail. However the customer service said they would not honor it. She was abrasive. Not again with them. Good luck.

Wrong size cut mirror frame. 1-16-22 I order 2 mirror frames for $456 one frame was cut with the wrong measurement. I called informing about the mistake they made, they want me to pay again, so they can fix their mistake. After a year later I'm very disappointed .

Love My Mirror Mate Frame I just installed my Chelesa White frame, and it looks beautiful. This now completes my master bathroom. Looking forward to ordering another frame for my 2nd bathroom. Karyn

They look great, but They look great, but the quality is only okay. The last set of frames had the ends chipped exposing raw wood. Not surprising as wood does that, but I would have expected Mirrormates to touch up the tips before shipping. Another problem is when you pull the tape behind the frame, some of the tapes break before exposing all the sticky tape. Not sure why this happens. I contacted them and they seemed surprised.

Love the Frames! Love the Frames! We've used Mirror Mate for three large bathroom mirrors, and they really do remake your entire vanity area. The directions from start to finish are very clear making measuring, building of frame, and installation very easy. For questions, there's a phone number to call or you get quick responses via emails. Good company!