Great Install, poor communication Our installer treated us like family. His care for our home during this process way above what we expected. The flooring installation looks amazing. Only issue we had was the extra cost that was added for new plywood underneath. We understand you cannot see what is there until the flooring was removed, but, what we paid extra versus what we were verbally quoted as 'worse case scenario' was a difference of over $2000. It is our fault for not requesting written bid for 'worse case scenario' instead of being quoted after we are already started on the job. I feel it is more beneficial to customers to have a more formal bid that includes cost of all known charges, especially if you already have the square footage of the area. At least an estimated addition to install charges. Besides that, we love the new flooring! I will strongly recommend Michael the installer to anyone I know.

Poor workmanship, destroyed our kitchen Carpet one's installers did a very poor job to the point that the work needs to be done and the product replaced. Carpet one's response: "not our problem".

I am working with Carpet One and… I am working with Carpet One and putting in my order. I am impressed with the help and communication, but I am quite surprised that they require 75% cash up front from individuals with excellent credit.

The staff was very helpful and the … The staff was very helpful and the install was professional and flawless.

Flooring sales and installation Our salesman, Morgan was extremely knowledgeable about the flooring products, kept us informed every step of the way, and truly wanted us to be completely satisfied with the product we purchased. The installers were on time, respectful, and did an amazing job installing our beautiful floors. They also cleaned up after themselves, which was much appreciated. My husband and I would recommend Carpet One to our family and friends. Thank you.