Lucia is amazing OMG, Lucia was amazing and went above and beyond to transform our chaotic living room into a peaceful and cozy space that centers relaxation and socializing while keeping its function in our busy household. Her design was beautiful. She was so collaborative in bringing our vision to life and found creative solutions to our needs and oddly shaped room. We were instantly drawn to Lucia’s style and beautiful renderings. She was a pleasure to work with and was able to draw out our style, which doesn’t neatly fit into standard boxes. As US-based clients, we found that working with an international designer brought fresh ideas that we loved to our design.

Ignored and disregarded Already felt a bit bait and switched when the prices for their 50% off sale were artificially higher, but ignored the red flag. Havenly cancelled my designer 'due to high demand'. I then found out she was still available, but another week later, which means they just put someone in front of me. I guess they were more important? I already was waiting 2 weeks for that designer to start (which is on the low end - most are going to wait over a month before they even start working on your project). When they cancelled the designer, I lost my 'place in line' and had to start the wait over again. I reached out to customer support who repeatedly ignored/disregarded/declined to address any of my concerns. It seems like unless you're a big spender you are completely unimportant and deprioritized. That's a fair business choice, but I wish they'd at least just process my refund once I found out I was going to have an abysmal experience.

Do not order furniture through them We were told to order as many things through Havenly as we could by our designer (they get a commission on them) because Havenly would track the shipping and manage the orders and delivery for us. This was a huge lie. We ordered over $3000 worth of furniture from Pottery Barn through the Havenly website, and the furniture just randomly showed up one day without any warning to us whatsoever. What's worse, is there was no way to select the white glove delivery service that Pottery Barn typically offers with big furniture pieces during the Havenly check out process. So we were stuck with having to move furniture up 4 flights of stairs by ourselves, unpacking the 8+ huge boxes, assembling the furniture, and disposing of the packing material. It was a huge pain and there is NO benefit for the customer to order things through Havenly, except that you don't have to enter your credit card information at more than one website. I tried reaching out to customer service at Havenly and their phone number just tells you to send an email. It's been over 24 hours since I sent an email and have not gotten any response yet. We are so disappointed with this service and it really ruined our overall experience with Havenly. If you use them, beware, and do not order furniture through them because it is not the same and you don't get any order updates!

Using Havenly for third time and love result I’m on path building my dream home in one bedroom Brooklyn rental apartment. In some point I realized I need help and discovered Havenly designer services. I just finished third project using Havenly and I’m really love how my apartment looks more and more like me. My designer Emily replies super quickly to my messages and she offered so many options for furniture and accessories to buy directly from Havenly! She was open for my ideas and living room she created for me looks just perfectly cozy and functional.

Two cancellations and no deliverables I have now had two designers cancel on me, the latest after waiting a month and just got a cancellation notice a week before the project was due. Really disappointing experience. Absolutely nothing delivered to-date.