Two cancellations and no deliverables I have now had two designers cancel on me, the latest after waiting a month and just got a cancellation notice a week before the project was due. Really disappointing experience. Absolutely nothing delivered to-date.

Tried to use this service once and at… Tried to use this service once and at its origins it was good. In 2024, horrible - no communication and the designer did not even cancel - she simply stood me up. I cleared my AM to take a 7:30 call and that woman did not even deem necessary to notify she is not showing up. Trying to get my money back and will make sure that all my friends are aware of this scam.

Great Experience Redesigning my space Really great experience working with Havenly, specifically Sarah Cerda as my Designer. I moved apartments and was looking for help to update the space, but still keeping the couch and some other pieces in the room. Sarah worked on mood boards and a floor plan with suggestions I had not even considered. She then worked back and forth on three different concepts, incorporating our feedback on styling and price along the way. We are thrilled with how the space came out and how helpful it was to have someone help suggest design ideas and actual items. I was super overwhelmed by all the possibilities and could not have gotten the space done without Sarah's ideas. She was patient and always happy to provide alternative options and I would absolutely work with her on another room in the future! I've also recommended Havenly to SO many friends! Thanks Sarah :)

Do not order furniture through them We were told to order as many things through Havenly as we could by our designer (they get a commission on them) because Havenly would track the shipping and manage the orders and delivery for us. This was a huge lie. We ordered over $3000 worth of furniture from Pottery Barn through the Havenly website, and the furniture just randomly showed up one day without any warning to us whatsoever. What's worse, is there was no way to select the white glove delivery service that Pottery Barn typically offers with big furniture pieces during the Havenly check out process. So we were stuck with having to move furniture up 4 flights of stairs by ourselves, unpacking the 8+ huge boxes, assembling the furniture, and disposing of the packing material. It was a huge pain and there is NO benefit for the customer to order things through Havenly, except that you don't have to enter your credit card information at more than one website. I tried reaching out to customer service at Havenly and their phone number just tells you to send an email. It's been over 24 hours since I sent an email and have not gotten any response yet. We are so disappointed with this service and it really ruined our overall experience with Havenly. If you use them, beware, and do not order furniture through them because it is not the same and you don't get any order updates!

poor service all around The concept I received didn't have the entire room. It was set up exactly how my room is set up now. I spent a lot of time giving them details on what I needed from the room and received nothing comparable to what I asked for. They decided to refund me. However my bank directly contacted me and said that the refund was not completed because "the merchant did not complete this transaction". They can't design a room or complete a transaction correctly, do not use them. It's a waste of money and you won't even see your refund. You've asked for more details. But your customer service team has been less than helpful. My banks states you did not complete the transition on your end. I reached out again today with no response.