I used Havenly 5 times between 2017 and… I used Havenly 5 times between 2017 and 2021. All 5 times were great. The company has changed though. I assume it was not a profitable operating model to continue the strong customer service but they have a very low budget communication approach. The phone line has been turned off. Emails take 48 hours. The design was good but the overall process is a giant headache.

Two cancellations and no deliverables I have now had two designers cancel on me, the latest after waiting a month and just got a cancellation notice a week before the project was due. Really disappointing experience. Absolutely nothing delivered to-date.

Great Experience Redesigning my space Really great experience working with Havenly, specifically Sarah Cerda as my Designer. I moved apartments and was looking for help to update the space, but still keeping the couch and some other pieces in the room. Sarah worked on mood boards and a floor plan with suggestions I had not even considered. She then worked back and forth on three different concepts, incorporating our feedback on styling and price along the way. We are thrilled with how the space came out and how helpful it was to have someone help suggest design ideas and actual items. I was super overwhelmed by all the possibilities and could not have gotten the space done without Sarah's ideas. She was patient and always happy to provide alternative options and I would absolutely work with her on another room in the future! I've also recommended Havenly to SO many friends! Thanks Sarah :)

Tried to use this service once and at… Tried to use this service once and at its origins it was good. In 2024, horrible - no communication and the designer did not even cancel - she simply stood me up. I cleared my AM to take a 7:30 call and that woman did not even deem necessary to notify she is not showing up. Trying to get my money back and will make sure that all my friends are aware of this scam.

A Vote of No Confidence in Havenly I gave the designer a picture of what I thought was wonderful for a living room. I also told him must haves like sturdy dining room chairs, a wine rack, etc. His design was so far off from the picture that I thought he mixed me up with some condo dweller in a Manhattan condo on the Upper East Side. I told him no, told him what was wrong, and gave him another opportunity. The same thing happened, but this time he told me that maybe I can't understand his concept. If this designer can be so far off from a picture that I gave him, there is no hope here, so I ended my relationship with Havenly.