VERY BAD , Delivery does not exist! VERY BAD I bought two products, and never came . After one month of waiting and contacts via email with "customer services " which suggest to make my own investigation that where are them, i dispute the payment on paypal .Thanks god that i was paid with paypal and not other way. I suggest .READ REVIEWS BEFORE BUY!!!

Very very poor non existent service Very very poor. I cannot recommend. The actual product they produce and sell is very good however the purchase experience via their store is as bad as it gets. As a trial I originally bought their product via shellystore in UK and was so impressed with their product I thought Id go direct for a second purchase. Wrong choice. Bad idea. Zero communications even though I raised tickets to track what had happened to my order as they had received payment but did not send anything or communicate anything. Even though I requested order via DHL to expedite delivery. The moral is if you want to buy their product do not buy it direct from them. Buy it from a trusted reseller. I really dont know how they operate and make a profit based on this type pf customer approach. Maybe they treat their retail customers poorly in Bulgaria focussing on wholsale/reselling? Either way, steer clear from their online store.

Item show up as "in stock" but no Item show up as "in stock" but no, so you order them. Then you get the amount removed from your account, but they don't send it without any warning that there was no stock or anything. It seems the management of stock is extremely poor and the communication is also lagging. I cancelled my order and got the refund and also a mesage that the item would be in stock 2 months later.

Used to be a good product Initially, I really liked the concept and their products. Once I started having first technical issues due to bad component quality within the circuit (and required to contact customer service) as well as you are lately forced to register for their cloud in order to use their smartphone app I am not eagerly motivated to buy from them anymore. I send numerous E-mails to their customer service, was a simple matter but not a chance to get it clarified. After the second E-mail they just stopped answering.

Don't use, hopeless support, faulty product. I thought Shelly were meant to be a good company, how wrong I was. I have a plug, that took 4 times longer to deliver than they said it would, that randomly turns itself off. Support is hopeless, will take this up with PayPal to try to get a refund. Steer clear of this company.