Jumping through the refund approval hoops Ordered and received product in July. It turned out, we didn't need it. We have never opened it. It's now September and we are still going through the extremely extensive process of trying to get a less than $15 refund for the unused product. It's as if the seller creates an intentional obstacle to avoid providing a refund to the customer. This type of customer service is almost unheard of in 2023. Company owners and management should "wake up" as this type of customer service and requiring customers to go through a refund approval process is not sustainable for a successful, forward-thinking company. I can only suspect that it's either a family business that was passed on to another generation of people with no business training or given the fact that they have a relatively captive customer base as they sell hard to find products, they are able to employ these types of business practices and remain in business. I'm not upset as it's not much money but I do feel compelled to give feedback to whoever reads these reviews at the company - you can do better. Pick up ANY business magazine or book at any airport bookstore and you will see how to do it right (or simply look at how any other business operates). On a positive note, the guy on the phone was pleasant.

Everything was good except there was a…delivery mixup. See above Everything was good except there was a mixup with delivery. I ordered a lift gate which the Fed Ex driver did NOT receive as we are a small retirement community without access to any type of equipment. We were able to use the manual one on the truck to delivery the 400lb shipment

What you see is what you get! When I go to websites, I hope but don’t expect that companies and their products will perform as well as the marketing hype suggests. In this rare case Budget Mailboxes did it!!! Product exactly as advertised. Shipping and delivery as promised. A pleasure. Thanks

Customer Service was great I ordered the wrong color and the customer service representative was very responsive and kept in touch over the weekend to help me with returning and ordering the new one. Fast delivery and the mailbox is very nice quality.

I purchase a dual mailbox post sleeve I purchase a dual mailbox post sleeve, 2 large mailboxes and a post cuff. High quality materials are used. Loved the painting of the house numbers on the boxes. It really gives the mailboxes an impressive look. The mail carrier loves the large size of the mailboxes for ability to fit packages into it. I am totally pleased and am glad I spent the extra money.