Great customer service and speedy delivery... I ordered several locks and later realized they were on backorder. Rich was very proactive and called me the same day I placed my order to let me know when the locks would be coming in and assured they would be shipped promptly. Sure enough I received them a couple of days later. Order was very quick and accurate, and customer service was wonderful! Thank you

No Credit For Return I never gave ok to order quoted material. The unauthorized order was shipped anyway and my credit card was charged $1,334.82. I contacted him right away, he said he was sorry. Someone sent me a return label. I shipped all of the material back around mid-August. Your staff acknowledged that you received the returned material. I contacted my CSR again and he said I should see a full credit refund in about a week. That was over a month ago and I've still not seen my credit.

Very happy with my order Very happy with my order. Craftsmaster makes it very easy, quick, fast to place orders and quick deliveries. Thank you, Craftsmaster.

Impressed all around. Once I had completed my online order, I immediately received an email direct from a sales associate letting me know the order could have a 3 to 4-week delay from the factory, so I was very surprised to receive my order in just 2 and 1/2 weeks, this to me was great communication. The lock mech is well built, has Heavy-duty hardware, and nothing is marked "made in China". Can't wait to get it installed.

Craftmaster Hardware had what I was… Craftmaster Hardware had what I was looking for and they shipped it promptly. Pay attention to the minimum order value.