Marjorie
GBQuestion answered fast I emailed a question about a weird JD base bulb, not knowing if it would work for me in the size they carried. I got an answer the next day that was personal and reassuring, and yes, the bulb fit perfectly. I very much appreciated the customer service.
James
GBAll was well In my opinion everthing in this order experience went well. The web site was easy to use in finding the light bulb I needed and placing my order. The company provided status reports starting with order confirmation all the way through tracking the order to a timely delivery. And, yes, the product matched the description on the web site perfectly. I clearly reccomend this company for your lighting needs.
Bob
GBCustomer Service Lacking I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.
Dave
GBFast ship, missing products Received the goods quickly. Order was short by 4bulbs. no explanation, I called and was told they would ship remainder out immediately. Honest oversight I'm sure. Easy to work with! Will order from again.
Steve T.
GBOrder Incomplete Purchased nine bulbs and received nine boxes but one box did not have a bulb inside. Sent a message to Light Bulbs Etc customer service but did not receive a reply. Now going to try the toll free telephone number to get the issue resolved. Prices were good and shipping was rapid.